Luminar 4 for Mac is Slow

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  • Official comment
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    Anna V

    Hi Everyone, 

    Please note that the initial release of Luminar 4 mainly focused on the new AI-powered features.

    We will be releasing an update meant to target the performance issues later this year. Luminar 4.1 will have better performance. 

    For now, please try to create a new catalog via File > catalog > New and check how it works for you. 

    If the issue remains please contact us at http://www.skylum.com/support  and we'll be happy to help.

     

     

     

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    Steve Thompson

    I couldn't agree more. I've found Luminar to get slower and slower. Granted I edit from a NAS (Synology on 1Gbps wired Ethernet to both the NAS and iMac running Mojave) but L4 is completely unusable. Images open in a tolerable amount of time, but I can slide sliders all day and nothing happens. Maybe if I come back in 15 minutes it will have adjusted. But I feel like we were sold a bill of goods with Luminar promises. This is v4 for Pete's sake. 

    I want to love it, but I'm back to Lightroom. Same infrastructure and its plenty responsive.

     

    2.8GHz Quad Core i7

    25GB 1867 MHz DDR3

    Radeon R9 2GB

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    Andy H

    Very similar specs for my Macs as well and the performance is awful. Clearly no-one at Skylum has learned anything from Luminar 3. L4 is built off the same shaky foundations as L3 with a new UI to paper over the cracks. There's so much potential with Luminar and it's being hampered by very poor execution.

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    Member

    Super slow for me. I have an 2017 iMac 5K with 32 MB memory. All the spes up to date. No slowness in any other app. Making an edit (anything!) takes about 5-10 seconds to load it!! I only have couple of raw files (Canon 5DMKIII files) in the library. 

    Want to love it, but can't because editing takes way too long time. We are in 2019 for crying out loud! Test your app before releasing it! 

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    Alina Skylum

    Hi Everyone,

    The initial Luminar 4 release is devoted to new tools and features. Nevertheless, please note that the next quarter we will be working on the Luminar 4 performance and we will do our best to deliver the best editing experience to our customers and release a performance update by the end of the year.

    For now, we recommend using smaller Catalogs. Moreover, you can divide your Library into several smaller Catalogs and work with your photos this way while we're preparing an update.

     

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    Member

    Hi Alina,

    It doesn't matter what the size of the catalogue is! I have 8 raw images there and it's the same thing as I would have only 1 image. I mean how small catalogues I have to use if you really suggest using smaller catalogues? It won't have any affect, sorry to say.

    I have reported my issue already to the support, but I want people to know that this is a major issue. I'm curious to know though, are mostly people having blazing fast performance on the mac version? I mean I have serious lag issues when doing the following adjustments in Luminar 4:

    - zooming in or out it takes about 5 seconds to load the image in full resolution

    - using the hand tool in 100% and moving the image takes about 5 seconds to load the load the image in full resolution

    - editing the mask of ANY effect is so jerky that it's impossible to use it AT ALL! the lag when painting the mask takes at least 0,5-1 seconds to take affect! sometimes over a second

    - also the app started crashing occasionally (which is really nice)

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    Member

    Also can I get a refund?

    I don't get any reply from support on this one!

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    Andy H

    I’m going to cut and paste a post I put in another thread:

    This is the same advice someone at Skylum gave me over 9 months ago when I was having issues with Luminar 3. Several smaller catalogs is not a viable solution, even if it's a temporary one.

    It is clear Skylum have known about the performance issues for months and have chosen not to do anything. There has been too much focus on new AI filters and not enough on core performance, stability and functionality. It's as if you've dusted off the Luminar 3 playbook, scratched out the 3 and added 4 i.e. release a sub-par, sub-beta grade product then promise performance enhancements in the future that when they arrive, don't have the impact they should. Judging by the responses here in this Community, customers are wising up to this - so I suggest Skylum change their approach quickly. Until I see this, and above all a vast improvement with Luminar, I will not be handing over any more money to Skylum.

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    Member

    I WANT A REFUND if this is an ongoing issue that will not be fixed! I will spend my money to software that works. If the issue has been there since the version 3, I have very little doubt they will do anything about the verison 4.

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    Dileepa Ranawake

    Hi Alina,

    Thanks for your response and appreciate you guys are upgrading the tool kit however I'm not sure your team is aware of how significant the speed issues are:

    As with Andy H and Member's examples I fully agree. I used L4 with a tiny library (sub 10 photos in total!) when I downloaded and it was still very slow. Is your support / tech team aware of just how slow Luminar 4 is? 

    It's cripplingly slow for an amateur photographer, like me, with a small number of photos to process. Each photo (18 mega-pixel 22mb .CR2 , in my case) takes 15-30 seconds just to finishing loading and that's before I can actually make, render or see any edits). Making minor adjustments to 30-holiday snaps could take easily in excess of an hour in these circumstances which is not really acceptable under either casual use or pro use. I can imagine it would be impossible to use for a professional with much higher workflow volumes. I think if these issues aren't solved sooner than next quarter you might lose a lot of users with similar issues who, like me, love your ai features but just can't spend the time on the extra loading/time overheads. Is there any way these timescales could be revised by your team? I'd love to continue using the product. Happy to speak to a product manager, if you have one, if that would help.

    Thank you.

    Dileepa

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    Dileepa Ranawake

    Interestingly I've taken some photos on a Sony a7iii and the .ARW raw files the camera produces yield a little more responsive editing process (still a bit laggy though). Much faster experience than editing the .CR2 raw files. Obviously I've not tested this exhaustively.

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  • Avatar
    Kate Williams

    @Member, we've processed your support request. If you'd rather get a refund right now, please, confirm it by replying to the email we've sent you. 

     

    @Dileepa, we'll do our best to provide a smoother experience. 

    Could you please provide us with 2 RAW files that are opened with different speed via https://skylum.com/support

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request. 
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    Dileepa Ranawake

    Thanks, Kate - no refund necessary - I'd love to see L4 working. I've emailed the files to support. Thank you.

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    Jeremy Blakley

    ..."Nevertheless, please note that the next quarter we will be working on the Luminar 4 performance and we will do our best to deliver the best editing experience to our customers and release a performance update by the end of the year."

     

    Well, I'll certainly be on the lookout for that "END OF THE YEAR" update to performance. Nothing like starting off a product launch with abominable performance.

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    Member

    Dileepa Ranawake

    I think the refund comment was for me. ;) 

    Kate Williams

    I will be waiting for the update. What if the performance issue isn't resolved by the end of the year when your update is out? Will I be able to get a refund after that? I would like to use your software but if your next update won't work and improve the performance, then I have paid about 70€ for nothing. I'm not a hobbiest. I'm a pro and time is money. I don't wanna waste my time on garbage and I don't want to pay for it either. 

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    Wolfgang Jarcik

    Will you ever get an answer to your question to Kate? Anyway, I did not get any on my similar post.

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    Member

    Wolfgang Jarcik

    We'll just have to see. I hope I will get an answer. However staff in any company is usually reluctant to reply on issues regarding refunds. "They" just want your money. ;) However I have high hopes on Skylum. I'm a new customer so... we'll see. 

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    JD Mathewson

    I went all-in on Luminar after Adobe raised the rates for their student discount. I don't have the most powerful machine--just a new model Air--but when I ran Adobe on it it was much spiffier. Very disappointing. Might contact to ask for refund.

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    Guy Rabinovich

    Yup I started using luminary’s 4 shortly and it simply is laggy and unusable I use the strongest iMac there is with tons of ram. Brushes cannot be used to select masking it is so slow and unresponsive. Rotating is very laggy. I cannot use it

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    Uwe Barnstein

    I sadly totally agree on all comments mentioned above...

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    Anna V

    Member,  Guy and Wolfgang, 

    We have sent the responses to your requests via support. 

    Please make sure to check your email and respond directly to the email you have received. 

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