can't download luminar 4

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Cristian Mion

• November 18, 2019 22:56

this is unprofessional i should ask for my money back

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  kerry fox

  • November 19, 2019 01:26

  I cant download, but had to do myself . nothing to say program was here and says if you didnt get anything to download here. I did that but, now says i still have to buy. every new version this happens. you would think if you pre bought they would let you know on the day before going to the public and do you have to uninstall 3. why cant you just update the previous version just like adobe .

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  Michael Nielsen

  • November 19, 2019 06:19

  I had no issues downloading Luminary’s 4. I didn’t get the email but used the download link from inside “My software”.

  The Product Key was attached the email I got after purchasing the preorder.

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  Member

  • November 19, 2019 20:56

  I used the product key and it's still not downloading, I pre-ordered and I get no answers ... if not fixed by the end of the week I want my refund.  I'm fed up this happened once before, I'm losing patience.  Does anyone get answers who have this problem I'm ready to pull my hair out of my head.

   

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  Member

  • November 19, 2019 20:58

  Maybe I am not recognizing the product key as different from the ACTIVATION #  Please enlightened me.  I'm so angry I could spit wooden nickels.

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  Helena Carter

  • November 20, 2019 09:08

  Hi Everyone,

  If you're facing issues with Luminar 4 activation:

  If you're on Mac, in the top bar menu go to Luminar 4 > Activate and enter the email address and your activation key (from your activation email) to complete installation and registration.
  
  If you're on Windows,  click + to open one photo or folder for editing.
  To complete registration, go to File > Activate and enter the email address and your activation key (from your activation email) to complete installation and registration.

  If you're facing issues with the installation of Luminar 4, please, reach us via https://skylum.com/support so we could assist.

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  Nordine Briout

  • January 20, 2021 09:34

  Just bought Luminar Ai membership , verified email as requested and NO DOWNLOAD link in my software...resent request no email ... resent again .. no email.. sent support receipt and now waiting when I need this like yesterday ... i give it 24 h max.

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  Angela Andrieux

  • January 20, 2021 16:20

  Hi Nordine,

  I'm not seeing a support request from you in our system under the email address you're using for this forum. nb****t@hotmail.com. Please kindly send your request to us using the form at www.skylum.com/support or email support@skylum.com and we'll be glad to assist you.

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