Comments

34 comments

  • Official comment
    Avatar
    Helena Carter

    Hi Everyone,

    Please, reach us via https://skylum.com/support and we'll send you your code.

    Please, note that it applies to new accounts only.

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    Martin Kolb

    #metoo

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    Terje Gulbrandsen

    Same here, need it a lot.

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    Mar Epp

    I am also waiting for this information. Please inform us.

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    Elena Blum

    Hi,

    It will be sent later today! Thanks for your patience!

    Also please check out this thread https://community.skylum.com/hc/en-us/community/posts/360006646480 to download the links and get more information about Luminar 4. Thanks!

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    Mar Epp

    Ok - thank you for the information!

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    Jeff Fisher

    Ditto me

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    Donald Bowes

    Ditto Ditto

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    jim sinicki

    Received my email, no SM code.

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    Terje Gulbrandsen

    Just got an email saying here's your smugmug code, without any code in it

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    John Tweddell

    It seems that if you have used smugmug before you don’t get the one year subscription. As I assume most who upgraded used smugmug so no dice. I’m sure that was not mentioned in the promotional material when we signed up for a early purchase of the upgrade. Another mis communication? . My email does not include the code and says I can use until the 2nd December 2019 - a whole two weeks and without a code!? - no wonder I was tempted to lash out on a Luminar 4 months before it was available.

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    Terje Gulbrandsen

    I've used smugmug before, but that is on another email account, so I should have received the code in the email.

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    Jeff Fisher

    hmmm.  I used them years ago but it's been a while now. yeah that would've been nice know.  Way to have your act together Skylum.

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    Terje Gulbrandsen

    Well, it seems I've actually have been given two luminar upgrade license numbers in stead

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    Member

    Never was a Smugmug user and didn't get a code in the email.

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    Martin Kolb

    got the mail but also no code after "here's your smugmug code:" ...

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    jim sinicki

    I have never used smugmug.

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    Mike Leslie

    Never been a registered smug mug user where is my code.

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    Terje Gulbrandsen

    I actually got the signup link/code now in a separate mail.

    Skylum has caused some confusion for me today, but all is well for me now :)

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    Member

    Just got mine also!

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    Jeff Fisher

    must be nice

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    Member

    I've received my SmugMug code.

    Is the code transferable?

    That is I have a SmugMug hosted website   https://www.peterdinnan.com/

    Am I able to give the code to a friend who doesn't currently have a SmugMug website?

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    Jeff Fisher

    got it

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    Member

    To answer my own question ... Yes! the activation code can be transferred to anyone who doesn't have a SmugMug account.

    In reply to my enquiry SmugMug said the activation code isn't associated with any email address.

     

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    Vineel Makineni

    I havent received my SmugMug code yet. Purchased Luminar 4 on Nov 17. Can someone from Luminar care to respond?

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    Member

    Copied and pasted from the email I received from Skylum back in Oct ...

    'Finally, all customers who purchased Luminar 4 by 15 October will get a 1-year SmugMug Portfolio plan. It’s perfect for photographers who need a robust workflow. You’ll get your SmugMug Portfolio plan code alongside your copy of Luminar 4'.

     

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    John Tweddell

    As you say Peter no mention of existing or past smugmug customers not getting the one year free.

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    Vineel Makineni

    Copied and pasted from my receipt and notes before I purchased L4 - "

    1 year of FREE SmugMug Portfolio plan

    The link for your annual SmugMug subscription will be sent to you once it’s available in November."
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    Paul Gossez

    Also waiting the email with the access code..... Pleeeeassse... send it ;-)

     

    Received it some days ago. Working fine now. thanks!!

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    Susanna Suomela

    I haven't received the Smugmug code either, and I'm not an existing/past Smugmug customer. In fact, I didn't even get the mail with the Luminar 4 download link, but I then downloaded the trial version from Skylum's website and activated it with the license number sent with my purchase receipt in early October. Would be nice to finally have the code/link for Smugmug too...

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