Luminar 4 Install Internet Connection?
When trying to install Luminar 4 I get "Please check you internet connection and try again" I"ve turned off my firewall (Norton) but still get the same error.
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Hi,
Your anti-virus software and firewall may be the issue. Please try the following:
- Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off
- Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help.
- If your router has a firewall, temporarily disable it as well.
In case it doesn't work, please try to use an alternate installer:
https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.msi
Or contact our support team if you have some issues and we will do our best to assist you https://skylum.com/support
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I tried desktop VPN finally and it worked.
Thanks to Roy Blackwell who made a post here https://community.skylum.com/hc/en-us/community/posts/360006649360-HELP-I-CAN-NOT-START-THE-TEST-VERSION-TO-ENTER-THE-ACTIVATION-CODE
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I'm sure they're working on the problem, but it would be nice if the affected users would be informed by Skylum
All users have paid money to work with Luminar and are now faced with the problem of not being able to activate the software because apparently no internet connection has been established.
Unfortunately I haven't received any information from support yet.
I have already sent the error message and the host file.What are the next steps?
BR
Timo -
@Rikard, have you tried using one of these alternative installers?
Mac Full: https://downloads.skylum.com/luminar4/mac/Luminar4.dmg
Win Msi: https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.msi
I'm struggling to locate your support request in CRM that would contain your hosts file. Was the email with which you've signed up different from the one you've used to contact support? If so, please, specify it.
@Timo, we've just processed your request.
@Everyone, please ensure the following:
- Your hosts file is the default one, as the per this instruction: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default
Mac instruction is here: http://osxdaily.com/2014/04/12/restore-original-hosts-file-mac/ - You are not attempting to activate the software with an email that contains +
- Your hosts file is the default one, as the per this instruction: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default
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Solution by Pacific worked on my Acer Spin 111 laptop running Windows 10. Below is a more detailed description of the process.:
- Used path C:\Windows\System32\drivers\etc
- Made a backup of the original "hosts" file that was saved onto desktop
- Opened it in Notepad
- Selected all text in document and deleted it
- Saved edited file to desktop
- Removed .txt file extension so it appears as just a generic "file" like the others in the "etc" folder
- Deleted the existing original "hosts" file from "etc" folder
- Copied the edited "hosts" file from desktop to "etc" folder
- Restarted Luminar Flex
It now connects to the Internet. It shows the number of days left on trial and registration information fields that can be filled in--the software can now be registered.
Awful lot of trouble to simply install a piece of software. C'mon, Skylum, this is an ongoing problem going all the way back to Luminar 2018. Please get your act together. As a paying customer and end user I shouldn't be tasked with creating workarounds and beta testing/debugging something as basic as the software installation process.
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