Luminar 4 install error
Answered
Trying to install Luminar 4, but getting that "can't connect/check your Internet connection"
Please help
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Look at https://community.skylum.com/hc/en-us/community/posts/360006646480-Luminar-4-Download-Links for a solution. It worked for me.
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Hi Ben, If you scroll a bit down, you see that Alina Skylum gave this link https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.msi to download luminar and install. It worked for me and once installed, you can activate it.
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Hi Ben! Do I understand it correctly that you tried an alternative link but it didn't help?
Here is the link, just in case:
https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.msi -
Here is an alternative installer for Mac: https://downloads.skylum.com/luminar4/mac/Luminar4.dmg
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Add me to the list of people having this error when trying to activate Luminar 4.
"Connection Error. Please try later"
This is on MacOS 10.15.1 (19B88)
The hosts file on this machine is default:
➜ ~ sudo cat /etc/hosts
##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhostOther things I have tried but that did not resolve the issue
- changed DNS settings on this machine to 1.1.1.1 to rule out pihole blocking luminar
- disabled MacOS firewall
- install from offline installer
- install in seperate, newly created user account
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Please, reach us via https://skylum.com/support so we could assist.
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Hi Frans,
Please contact us at www.skylum.com/support and we'll be happy to assist you.
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Hi Дмитрий,
Please find our reply here:
https://community.skylum.com/hc/en-us/community/posts/360008153119-Luminar-4-Error-message-cannot-connect-to-the-internet -
SO I bought Luminar 4 today, and I can't download it. I click on the application and nothing happens. I don't even get an error code. I actually get nothing. My curser gets a circle and nothing else. Just in case it was my computer I tried other programs to download and they worked.
I tried to reach Skylum, however, they can only be reached via email, no chat or phone is possible urgh...
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Hi Shoop,
If your computer meets all system requirements listed here, try reinstalling Luminar. We recommend doing a full uninstall with AppCleaner. AppCleaner is a free app that automatically removes not only applications but also the related files, making 'clean' uninstall easy.
- Download AppCleaner from here (click this text to open link).
- Install AppCleaner and start it.
- Drag Luminar from your Applications folder into the AppCleaner window. When removing Luminar, mark all the files and folders on the list, except for RTW788AXG3.com.skylum.luminar4
- Once you've uninstalled Luminar, restart your Mac and download a fresh version of Luminar from here:
https://downloads.skylum.com/luminar4/installer/mac/Luminar4Installer.zip
Here is the video tutorial on how to reinstall: https://www.loom.com/share/a90db317a56545e9a1d7f1d239e3a8e6
In case you're not sure whether your computer meets the system requirements, click on Apple logo in the upper left corner of your screen, click About This Mac, and make a screenshot of the window that opens. Check out this article (click this text to open link) about making screenshots on Mac if you need help with that. Attach the screenshot to to an email to support@skylum.com.
Here is the video tutorial on how to retrieve your system info: https://www.loom.com/share/4542009fcdb74570832982215caec9a1
Looking forward to hearing from you.
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