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86 comments

  • Official comment
    Avatar
    Alina Skylum

    Hi,

    Your anti-virus software and firewall may be the issue for connecting error on Windows. Please try the following:

    In case it doesn't work, please try to use an alternate installer:

    https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.msi

    Or contact our support team if you have some issues and we will do our best to assist you https://skylum.com/support

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  • Avatar
    Daniel Chetroni

    I run the setup, it opens the Licensing Agreement, and when I press the Accept, I recive the error: " We're having trouble connecting. Please check your internet connection and try again"

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  • Avatar
    Saravana Janardhan

    It is really frustrating that the software install itself fails. why don't you guy share both online and offline links so people don't have to reach out to support.

    I had the same issue with Luminar 3 too. Its waste of time to submit a ticket and wait for someone to respond back.

     

     

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    farshad rezvanian

    hi, after install luminar4, show me this message :

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    David Slater

    Same problem, the download link does not work gives the unable to connect to internet problem. The full install has worked, but I can find nowhere to add my license number?

     

    Okay solved now, just had to start it again and I got the activate screen.

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  • Avatar
    Daniel Chetroni

    On windows it does not work: it's asking for the internet connection, but the connection is ok, no blocking from a firewall.

    Please help.

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  • Avatar
    Member

    On windows it does not work: it's asking for the internet connection, but the connection is ok, no blocking from a firewall.

     

    Having same problem.  Located in New Zealand.  Disabled firewall/antivirus.  No luck.

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    terry holttum

    Is this a con

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  • Avatar
    Charlie Hoffman

    Good Morning, Today is launch day and with all the email hype from Skylum I've been looking forward with anticipation to receive my email of the link to download it and get started. Well, I awoke at 5am to participate in the video and get started working with it. Sad to report that is 10:30am est and still no email with the key code or download link. I sure would appreciate  Skylum posting to my library of software a download link and activation code as has been done in the past.

    Thus Far, Very Disappointed in the Rollout

     

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    Paweł Adamski
     
    any idea how to run it ??
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    Andrea Brehm

    dear Greg Wallis,

    *Someone posted this was a con, that someone is an idiot.*

    PLEASE ALWAYS STAY POLITE.

    best regards and a good workflow with Luminar 4 for everyone

     

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  • Avatar
    Member

    No Email with the Downloadlink, the normal link from the page dosen´t work and the offline Link dosen´t work too.Each time I read ,, unable to connect to internet" Great Game. No more I buy a Software befor launch.

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  • Avatar
    Edmund Comber

    Same issue.  Windows 10, just downloaded Luminar 4, on clicking "Agree" to Terms, tells me to check my internet connection.  Nothing wrong with my Internet connection.

    I tried with firewall and Bit Defender disabled, still no go (a decent installer SHOULD NOT need you to turn off all protection.....) .

    Seems to be a general problem and needs fixing.  I am a new customer for Luminar 4, not impressed so far it it won't even install.

     

     

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    Member

    Tried everything mentioned here including the offline installer, still get the same message.

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  • Avatar
    Harry Cain

    Cannot install the Luminar 4 Upgrade. After accepting the terms of agreement receive the following:

    Looks similar as reported above from a German customer 

    No word yet from support

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  • Avatar
    T2

    Luminar 4 install doesn't even give me the option to enter the registration key. It's trial only. What's going on here?

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    Steve

    I too had the internet connection issue, the VPN method worked for me. Thankfully i have a VPN program, most wont and will get stuck. This needs to get fixed asap.

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    Brian Dorsey

    Is there anyone from the company even looking at this board?  A response would be appreciated - at least some hope.....

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    Member

    https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default 

     

    Works in my case to no problem after do that. 

     

    Its so sad that we must find a own way to get what we paid for. The support dosen´t help here.

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  • Avatar
    Cindy Bird

    (Win 7 Pro)
    Pre-purchased Luminar 4 in Nov. (SmugMug & Inspiration Looks bundle)

    Yesterday the link for downloading within MY ACCOUNT ("Didn't get the Download Link?") did NOT offer to activate using a key. I then uninstalled the program, hoping I would receive an email, but I did not.

    Just now I tried again and had success. Upon launching the program, and on a second screen, I was given the opportunity to enter an Activation code. No issue running or with installation, and the software now shows in my account's Software.

    As for the InspirationLooksPack, I was able to go directly to FastSpring, open my account, and actually see the download link for it there. I now have it as well.

    I hope this helps.

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    Trevor Weld

    Hallelujah!! It worked! Thanks, for the help guys..you rock🤙🏻

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    terry holttum

    Windows link does not work

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    Paweł Adamski
     
    It doesn't work in Poland 
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    KEFENG ZHOU

    Doesn't work in Thailand. Says There is no internet connection.

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    Daniel Chetroni

    Not working in Romania, on windows.

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    Havard Skrodahl

    Works in Sweden

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  • Avatar
    Victor Bell

    The links that Skylum (Alina) provides above for the MAC download is worthless.  It takes you to a version for a free trial.  I bought the program a month ago and need a link and need a link to a version whereby I enter my activation code.  Jesus, take at look at what you are putting out there on launch day.

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  • Avatar
    Andrea Brehm

    *The links that Skylum (Alina) provides above for the MAC download is worthless. It takes you to a version for a free trial. I bought the program a month ago and need a link and need a link to a version whereby I enter my activation code. Jesus, take at look at what you are putting out there on launch day. (written by Vicor Bell)

    ... the same problem in Berlin with Win10-link: free trial without the possibility to enter my activation code - we wait for our mails with the right link ;-)

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  • Avatar
    Andrea Brehm

    18:56 pam, Berlin

    The third attemt worked. I used the link in my account.

    After the third attempt of installation: it works without problems: mail address and activation code were easy to enter.

     

    greetings

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