Problem: Luminar 2018 does not read RW2 from DMC G3 correctly
When I open RW2 files from G3 they turn out green and it seems that red color info channel is missing.
Has anyone a similar problem? Do you have a solution?
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Hi George,
We would highly appreciate if you can send us your original file(s). You can upload the file to www.WeTransfer.com & send us a shared download link. You can post it here or email support@skylum.com.
It would also be helpful to have some information about your PC.
On Windows 7 or 8 click on "Start", then right-click the Computer shortcut and select Properties, from the Start menu or from most places where you see the Computer shortcut. Some options how to make a screenshot on Windows 7 or 8 can be found here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots
On Windows 10 right click on "Start Menu" and click on "System" in pop-up menu to open "System" window. Press the “Windows logo key + PrtScn” and the screenshot will appear as a file in a folder entitled “Screenshots”, inside your default “Pictures” folder.
Thanks in advance! We look forward to hearing from you.
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Hi Angela,
Thank you for your prompt response.
Forgot to mention I am using version 1.2.0.1886 on windows 10 PC.
I don't have experience from previous versions of Luminar as I decided to buy it with your recent offer and after checking camera compatibility list.
RW2 files are read correctly by other software I have tested in my PC like Lightroom or XnView.
I have uploaded a 7z file at WeTransfer ( https://we.tl/NkEaVSQGMe ) including an rw2 file and screenshots from System and Luminar as you requested.
Please help, because I really want to start using Luminar!
Regards,
George
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George,
The issue will be fixed in a next update, however, no ETA yet. If you're not willing to wait please send us a refund request at support@skylum.com. -
Hi,
I have this problem too and wrote to your support a little time ago and I am using a Mac. The Luminar 1.1.1 ist only for Windows. Is there a possibility to get the older version for mac even when I have purchased it from the AppStore? Because I love Luminar and don't want to wait for the update :)
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The 1.1.1 version for Mac isn't in the open access anymore, but I'll probably be able to find it by this Tuesday. Sorry for making you wait
Please send us an email at support@skylum.com (mention that this is a request from the forum, so that your email gets forwarded to me), and I'll email you the download link.
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Hi everyone, here's the link to download Luminar 1.1.1 for Mac.
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Hi to all and support.
I inform you that incorrect reading RW2 files from Panasonic G3 issue is solved in version 1.3.0.2214 and already I am starting to be amazed how much easier it is to develop and output a good result out of a raw file compared to Lightroom. Seems I will be fanatic user soon!
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