Practically unusable Aurora

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    Angela Andrieux

    Hi David,

    I'm sorry to hear that you're having difficulties with Aurora. A processing time of 90 minutes is not typical and we'd like to look into this further.

    We would appreciate if you send us a screenshot with information about your PC.

    On Windows 7 or 8 click on "Start", then right-click the Computer shortcut and select Properties, from the Start menu or from most places where you see the Computer shortcut. Some options how to make a screenshot on Windows 7 or 8 can be found here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots

    On Windows 10 right click on "Start Menu" and click on "System" in pop-up menu to open "System" window. Press the “Windows logo key + PrtScn” and the screenshot will appear as a file in a folder entitled “Screenshots”, inside your default “Pictures” folder. 

    We would highly appreciate if you can send us your original file(s). You can upload the file to www.WeTransfer.com & send us a shared download link.

    You can post that info here or via support@skylum.com. Thanks in advance!

     

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