They've crippled what was a promising editing app. DON"T WASTE YOUR MONEY.

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14 comments

  • Avatar
    Andy H

    @Graham.  You should be able to get your money back? There's a 30 day refund policy.

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    Graham Bowden

    Except I was one of the first ones to pay a lot more than 30 days ago.

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    Andy H

    I think the 30 days start from when the product is released and you receive it, not from when you pre-ordered it.  They changed their refund period early September from 60 days to 30 days, so if you ordered before then you might have 60 days. You should check with Skylum.....

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    Per Grunditz

    Graham, my initial reaction was similar to yours. At first I could not find any tools. I didn't even consider clicking on the "dinky little icons" as I thought they were some instant "quick-fix" buttons for total beginners with absolutely zero knowledge of editing.
    BTW, the "dinky little icons" look like they were copied from a phone app for infants! Bad choice!!

    On the other hand, the organization and number of tools in Luminar 3 might have felt intimidating to less experienced users that probably make up a large part of Skylums present customer base. And even more intimidating to potential new customers.
    So the simplified interface may make sense from a marketing/business perspective. They may lose a user like you but gain many other!
    The best solution would be to have two interfaces. One simplified for beginners and one for experienced users that included customizable workspaces. "Basic" and "Expert" modes.
    For me personally this is not a problem as I only use Luminar 4 as a plugin in Photoshop but if Luminar 3 had been my main tool I too would have been upset!

    It feels a little bit like Luminar has gone from an ambitious, impressive and versatile photo editor to becoming a fun toy with magic buttons. OK, I'm exaggerating a bit but in the end it is only a matter of what is most profitable for Skylum in the long run.

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    Helena Carter

    Hi Everyone,

    Thanks for your feedback, we value it. Also, we're constantly improving our software in terms of tools, UI and performance.

    Graham Bowden, indeed if you purchased Luminar 4 before September, 4, money-back guarantee period for you is 60 days from the date of Luminar 4 release. if you purchased Luminar 4 after September, 4, it's 30 days (still after the release date).

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    Graham Bowden

    Helena you were constantly improving but this is a HUGE backward step.  Even when the ill fated DAM/library feature was added the editing part of Luminar still improved.

    What you've turned it into now is no longer a viable alternative to anything.

    I thought maybe the Portrait tools might be useful but once again individual edits like Lips Redness or Teeth whitening etc cannot be individually masked and they have a definite tendency to either miss the target or spread way too wide around the target. I can only assume the developers used the perfect image example when writing the code and again when making demo videos to post on the web

    If I get my money back will I be kept in the loop and advised in the future when Luminar is put back on track or is it Skylum's intention to leave it remain the shadow of its former self that it's now become?

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    Frank Fiorentino

    @Graham Bowden

    There is no back on track.  This has been a downward spiral to what is now a gimmicky toy. When they were macphun I was a big fan of intensify and tonality.  Greed and disrespect for their customers has been the downfall of this company.

    I still use LR/PS but I also purchased On1 Photo Raw 2020 as it shows a lot of promise and is heading in the right direction as a viable alternative.

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    Andy H

    Frank Fiorentino

    "Greed and disrespect for their customers has been the downfall of this company" - couldn't have put it better myself. I'd add a lack of competency to that as well. It's clear they can't execute their own vision.

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    Gary Bushell

    Have to agree with pretty much everything Graham started.

    As one example of Luminar 4 - What was the thinking on removing ‘Brightness’? Brightness has no bias on any of the other tones in the Light Tool and preserves highlights better as well. Highlighting and Shadows absolutely has bias, as does exposure. And yet this is what Skylum states to use now they’ve removed ‘Brightness’!

    I’m at a loss as to why you would shrink this set of tools and not extend, as per LR that not only has all the Light tools Luminar does but also Fill Light etc as well making it far more comprehensive. Even if Skylum didn’t extend, why lose Brightness?!

    Honestly, removing brightness makes no sense to me and was already a simple and effective tool readily understood and utilised by all photo processing software, beginners and Pros alike. Even my iPhone has Brightness setting for photos!

    The Dodge and Burn tab in addition should definitely not be used as a general Brightness tool and it’s not intended for that either... Another suggestion to replace the now missing Brightness setting.

    Genuinely I’m just getting more and more dismayed at Skylum recently. Luminar 2018 was great, comprehensive tools with a professional layout and professional workspaces. I came into that software as a beginner and it’s not daunting at all, you can easily guide yourself into and through it. Luminar 3 introduced Library but kills my RAM and has many bugs still, but if they were sorted with some decent investment would be a great all round Photo DAM/processing tool. Luminar 4 is just a backward step to me, the GUI for the editing tools is very kitsch and basic, whilst also having to guess what’s in them! Once in Skylum has hidden previously separated tools in ‘advanced settings’ where they were absolutely better as distinct tool sets as they were.

    I just don’t get Skylum’s roadmap any more, Luminar started as a serious LR/PS single competitor for me and was great - It was a seriously comprehensive tool and aimed at a loyal and serious market of amateur/professional photographers who are generally loyal to a brand. Now it seems you’re more interested in competing with on trend flavour of the month software for Instagram bloggers and quick hit AI editors, who will quickly move to the next flavour of the month to apply basic AI filters to their shots for social media ‘likes’ and followers. This isn’t me, so if that’s the road for Luminar 4 I’m out.

    So I’m sad to say I’m totally ditching Luminar 4 in its current state, it’s a huge backwards step for me and I’m so disappointed. I’ll look to use Luminar 3 if Skylum is going to continue investing in it - The set of editing Tools are what I’d expect from a serious contender in this market at least. I just hope you continue to invest here and sort the present issues that are well known and discussed in this forum.

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    John Robinson

    Gary, did you receive an email from Skylum dated 19th February about Luminar Artist Research (see below)? I had the survey on 21st February. From this I deduce that Luminar are now responding to customer perceptions rather than creating its own vision as Macphun seemed to do.

     

    I'm still not comfortable with Luminar 4. I have been watching numerous Gary McIntyre Luminar 4 videos. In one video, he says, "Look for what the software can do rather than what it can't do." Since then, I've reverted to Luminar 3 for most of my editing, use Luminar 4 for selective images where I deem it to be better, and even Intensify when I just want an awesome image with minimal effort. For brightness, I use Apple Photos if necessary. 

    I don't regret buying Luminar 4 (I might fall short of recommending it) and if I look at the suite of software I possess from Macphun/Luminar with Apple Photos, I'm reasonably set up. Certainly I won't be returning to Adobe Lightroom Classic in the foreseeable future.

     

     
        Luminar Artists Research    
     
     
     

    Hi,

    Luminar Customer Experience team wants to hear from you! We're reaching out to a select group of artists to learn about how they currently use Luminar 4. The interviews will last 30 minutes, and participants get a premium gift from Luminar Marketplace as thanks for their time.

    The specifics:
    We're scheduling web-based video meetings with photographers who are currently using Luminar 4. If you're selected, we'll contact you directly with a specific date and time, and you'll be required to sign NDA with us. The interview will take no longer than 30 minutes. As a "Thank you" for your time, you'll get a gift of your choice from Luminar Marketplace.

    Want to take part? Start the survey below. You'll be taken to our survey website (SurveyMonkey) and asked to enter some of your information. We'll review your response and reach out directly if you're a fit.

    Note that all information will be treated in accordance with the Skylum Privacy Policy. Skylum will never ask you for your password, activation key, or billing info, either in a survey invitation or the survey itself. Please also note that space is limited, and not all who apply will be selected. Thanks in advance for your time. And thanks for helping us make Luminar better!

    --
    Luminar Artists Research Team

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    Kirk Osborn

    Thanks for your feedback. We appreciate it.

    We are constantly improving our apps and getting positive feedback from our customers. We are sorry to hear that you have such an unsatisfying experience using Luminar.

    We'll make sure our apps only get better.

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    Gary Bushell

    Thanks John, no I hadn’t seen that and I’ll take a good look now.

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    Gary Bushell

    I hope you are, Kirk. I was a huge admirer of your beginnings and rated you highly to friends. But Luminar 4 has been made with some decisions that are a backward step. Some thoughts for your Developers:

    1. Basic functions like ‘Brightness’ absolutely have a place and should be reinstated - You could even have a GUI that lets you select what you wish to be in each toolbox, similar to ‘favourites’ in L18 and L3, this was great!
    2. When you hover on each GUI header for editing it should be clearer what tools are inside, instead of having to open them to find out. Many Advanced Settings are not advanced settings but a separate setting and should be easier to locate.
    3. Those advanced settings that make more sense to be unpacked (as L18 and L3) should be, this makes workflow easier, not harder.
    4. Sidecar files should be considered for processing, not the current .state files process that quickly takes up huge amounts of HD space.

    I’m a long time user of your software and I hope this information can be taken seriously as consumer/user feedback.

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    Kirk Osborn

    I will pass on your suggestions to our tech team for further consideration.

    Thanks for trying to make our apps better.

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