Luminar 4 - Is a scam and full of bugs

Answered

Comments

21 comments

  • Avatar
    Hollis Allen

    Couldn't agree more!

    9
    Comment actions Permalink
  • Avatar
    Elena Blum

    Hi Sam,

    We would kindly ask you to avoid using inappropriate language to interact with the Skylum community. 

    As to the issues with Luminar 4, please contact our support team and we will do our best to assist you https://skylum.com/support

    If you'd prefer a refund we're also ready to issue it!

    -6
    Comment actions Permalink
  • Avatar
    Martin Ische

    Why "inappropriate language": you mean the "scammed"?

    No Skylum employee should be surprised about this formulation, because after the last update to version 3 has already gone completely wrong (unfortunately there is no other way to say it), the expectations were high now of course.
    Everyone hoped that you would learn from the mistakes.
    But obviously the same mistakes are made again and again.
    So the trust is gone of course and a bit more drastically you feel scammed.
    I can understand it and find the wording not offensive, but unfortunately appropriate.

    8
    Comment actions Permalink
  • Avatar
    Elena Blum

    Hi Martin, we had to correct the post, because of the member being rude!

    -5
    Comment actions Permalink
  • Avatar
    Martin Ische

    I also don't think it's the right way to refer all complaints to the support link.
    The reported problems are very similar and in view of the lack of trust, I don't feel like investing more time in testing this beta version.
    Now you are asked: invest more in testing and this "rage" of the users will be much less.
    As already written elsewhere (unfortunately still on "pending"):
    I still think the results of Luminar are great and I would be really happy if we could use a stable, fast and complete version in the near future.

    7
    Comment actions Permalink
  • Avatar
    Martin Ische

    "Hi Martin, we had to correct the post, because of the member being rude!"

    Sorry, I didn't know. Then of course it is OK to point this out.
    Despite all the emotionality, the discussion should remain objective.

    0
    Comment actions Permalink
  • Avatar
    Paul Meachen

    Sam C - There's something strange going on then.  I have a catalogue of 23000+ images (about 500 GB) and my Luminar 4 catalogue folder is only 973 MB in total.

    -1
    Comment actions Permalink
  • Avatar
    Sam C

    There was no profanity or anything rude in what I wrote. Only cold hard facts. Your post is nothing more than a ploy to deliberately undermine my comments, and again detract from the issue at hand. This is exteremly disappointing, but unsurprising.

    All that aside, it doesn't change you have issues with your shiny new software, and seem to have little motivation to acknowledge and fix them.

    Sure, I'll log the ticket and see where this goes, should be interesting.

    7
    Comment actions Permalink
  • Avatar
    Sam C

    @Paul - there's nothing strange going on - not according to Skylum who (again) haven't acknowledged that issue in other posts.

    I have two luminar catalogs (because skylum told me I had too many photos in one catalog) both are huge in size (GB) and contain a handful of folders and photos.

    Create a catalog, add some folders, make some edits, do some exports...nothing strange about that, not last time I checked.

    2
    Comment actions Permalink
  • Avatar
    Paul Meachen

    What I think is strange is the fact that one of your catalogues is 33 GB, while mine is only 973 MB - for an awful lot more images - I don't recall saying anything about normal processing being strange.  If you just want to be facetious I'll let you get on with it.  I'm out.

    -1
    Comment actions Permalink
  • Avatar
    Minh-Dang Bui-Nguyen

    To be honest I would have been perfectly fine with paying for a rebranded luminar 4 if the update meant stability and like less memory leaks. I feel your pain tho, I'm back to square one with Luminar 2018 and Lightroom. 

    It's a shame really, I'm sure all of us tried to switch because we believed that Skylum was going to compete against Adobe. 

     

    4
    Comment actions Permalink
  • Avatar
    Sam C

    @Elena Blum

    It's a real shame, as this software has so much potential, if only you'd listen to your customers.

    Please issue my refund for Luminar 4, it's completely unacceptable what's happened here. I actually can't quite beleive it.

    Complete disdain for customers money, requests and time doesn't play in 2020.

    3
    Comment actions Permalink
  • Avatar
    Helena Carter

    Sam,

    Please contact our support team and we will do our best to assist you https://skylum.com/support

    Also, please, note that the initial Luminar 4 release is devoted to the new tools and features. Nevertheless, the next quarter we will be working on the Luminar 4 performance and we will do our best to deliver the best editing experience to our customers and release an update by the end of the year.

    1
    Comment actions Permalink
  • Avatar
    michael durkin

    The whole thing is ripe to be sold/picked up by others who know about computers.

    Have a stroll over to the Mac users.. Goodness, there's some angry people there.....

    1
    Comment actions Permalink
  • Avatar
    Member

    Goodness, what a load of rubbish. Great when it works, but hangs, deletes images i have not even selected for deletion, slow as heck. I am a Mac user and quite simply the people testing this software are dumb or they are purposefully selling a software that is just not ready.

    Will get a refund and stick with professional software.

     

    0
    Comment actions Permalink
  • Avatar
    Margaret Bright

    Hi Member,

    Please note that our team is constantly working hard to implement improvements to the overall performance of the software in each update. We're preparing an update that will drop within a couple of weeks. I'd recommend checking it out as we are expecting it to give a performance boost.

    You can also always reach out to our support team at https://skylum.com/support. They can suggest ways to improve the performance and resolve the issues you have encountered, as well as handle a refund request, in case you would prefer this option.

    0
    Comment actions Permalink
  • Avatar
    Tim Palmer-Benson

    This software has potential but it is so full of holes and from the emails I've been getting it is pretty obvious that the effort is 100% of extracting more money from the unwary, and not on perfecting the product. It is useable but users beware of its pitfalls, mostly in a corrupted catalog which cannot been reconstituted with your edits once this happens. There are other pitfalls, such as cheating on camera recognition and poor performance. Generally speaking the software is unprofessional. Did the company fire its technical staff?

    2
    Comment actions Permalink
  • Avatar
    Member

    That fact is that this is a great idea programmed by average programmers. The software works like an old software on new systems, sluggish and so so slow. Great ideas, it terrible quality of implementation. So power hungry and slowwww even on the fastest machines. The only people who say it is t are sponsored by Skylum. Skylum keep responding with the same crap, excuses meant to delay, not solve. I have Skylum 4 but rarely use it because it kills the workflow. I would definitely not buy again and definitely, and I cannot stress this enough, if you do not have it then do not buy it. It is awful quality programming.

    1
    Comment actions Permalink
  • Avatar
    Austin Miller

    Hello everyone.

    Indeed, the performance is not ideal even on high specs PCs. 

    However, our developers are doing their best to optimize resource usage and improve performance.

    That's our everyday goal to make the app perform at its best.

    With each update, we are improving Luminar performance and editing speed.

    For sure, it is not as fast as you would expect. Slowly but firmly we are getting to the best performance of Luminar.

    We are learning with each update on what to improve and what to optimize.

    These are large-scale tasks that in the long-term perspective will give the app a significant boost as well as increase the development speed.

    0
    Comment actions Permalink
  • Avatar
    Martin Ische

    Dear Austin,

    we want to believe that you learn with every update, but unfortunately you have been promising performance improvements for years (yes, it's been years), but Luminar has never been faster with any update, not even the update to 4.3 (which works fine for me). Meanwhile I have a current, high-performance PC, but Luminar is still useless for processing RAW files and several JPGs, the export is an imposition.
    Furthermore, many user requests to improve existing features are ignored and new features are added instead.
    That the users don't have confidence in Luminar anymore is obvious, everybody with common sense understands that. And when a new product is launched at the same time, the suspicion is strengthened that the focus of further development is elsewhere.
    The latter is quite understandable from a business point of view, but of course you will scare away your long-term users.
    Do you have nothing to offer? The features of Luminar-AI sound quite exciting: why don't you integrate some of them into Luminar as a bonus for the poor performance and the current buggy update?

    0
    Comment actions Permalink
  • Avatar
    Austin Miller

    Hi Martin. We will make sure to speed up Luminar so it can perform at its best!

    Regarding adding new features into Luminar 4, we are planning to release performance and compatibility updates. 

    0
    Comment actions Permalink

Please sign in to leave a comment.