Luminar 4 crashes
Answered
Luminar 4 crashes to desktop frequently by simply switching from one photo to another in the same directory.
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Official comment
Hello Artists.
First of all, thanks for downloading Luminar 4. As you're reading this post, Skylum Product Team is busy working on the next free update. Fixing the reported crashes and issues is our top priority. We will not be able to improve every single bit of it with the next update, but we will put maximum effort to eliminate as many critical issues as possible. Plus, you'll get new features.
We will keep you posted on when the new version will arrive.
Meanwhile, if you have experienced a Luminar 4 crash, please send us your crash report & your PC/Mac details: https://skylum.com/support. This will make sure we have a record of it and add to the list of required fixes.
Thanks, and have a great day.
Alex
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Also with me L4 crashes more or less regularly with the picture change.
My configuration:Lenovo Thinkpad P70
Windows 10, Version 1709
16 GB RAM, Intel i7 - 6280HQ
Nvidia Geforce M3000MAll photos are on the internal SSD
Number of photos in the library: 21 or 267 or 585, doesn't matter, I had crashes with all three folders, especially if a photo was edited in L4 before, but also with photos without editing.
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Hi Andrea & Martin,
Please reach out to www.skylum.com/support so our techs can more thoroughly investigate the issue. Thanks in advance!
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Me also.
Crashes 5 seconds after the "splash screen" disappears. Removed and reinstalled to no avail. Worked once as a plug-in with Photoshop CC
Set up is a Dell XPS 8910 Desktop, Windows 10 Ver. 1909, Samsung 1 TB SSD16Gb RAM, Intel 6th Gen i7-6700 Processor
Nvidia GeForce Ti 1050 4Gb RAM
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Hi Mike,
Please contact our support team and we will do our best to assist you https://skylum.com/support
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Hi Gary,
Please reach out to us at www.skylum.com/support so we can investigate the crashes you're encountering. Thanks in advance!
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I had several crashes, too. I was scrolling through my catalogue and Luminar freezed and finally crashed to the desktop without any error message.
My catalogue has 2700 photos. It is stored on an internal SSD. My hadware specifications:
OS: Windows 10 Pro
CPU: Intel i9-9900k @4,8GHz
RAM: 32GB DDR4
GPU: Nvidia Geforce RTX 2080 Ti
I already submitted three bugs this week! I'm tired of playing beta testers for Skylum! A lot of people asked to be a beta tester before and Skylum said no, thank you. That's why we have a bug-infected version for release. -
Hi Thomas,
I definitely understand your concern. Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.
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I just installed Luminar 4, linked to my library on a NAS (gigabit network), and L4 crashed to desktop in minutes after trying to browse.
I have about 49000 pictures in the library.
Also, it takes about 3 minutes before L4 finishes loading... excruciating slow...
Edit.. Oh - I tried it again, and it crashes immediately after scrolling up and down.
BTW, it's on Windows 10 Pro -
I have the same problem.
Crashes and freezes become more and more common.
Now Luminar 4 wont launch edit options upon program initiation.
Crashes when scrolling library.i use the library with folders containing .ARW files.
Finished edits folder are contained within the same folder.
All images are stored on a separate SSD (Samsung SSD 850 EVO 500GB) on the laptop.
Luminar 4 catalog is also stored on its own folder on the SSD.Computer type: Notebook (HP Zbook G3 Mobile Workstation)
OS: Windows 10 Pro 64-bit 1903.
RAM: 40 GB DDR4 PC4-17000 2133MHz
CPU: Intel Core i7-6700HQ CPU @ 2.60GHz
GrC: NVIDIA Quadro M2000M
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Hi guys! If you have crashes, please reach our support team with more detailed info on your workflow and logs.
Reproduce the crash.Press the Windows logo key + R.Type eventvwr in the dialog box that opens and hit Enter on your keyboard.In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.Click Application in the directory tree.In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.Hold CTRL and click your left mouse button on each entry to select them both.Right-click on any of the two selected entries and click Save Selected Events.@Thomas Please continue to reply to us via email. That is the only way we can efficiently work on your case. -
I also sent a log. It failed many times for me during a couple of hours and sometimes it fails just after start when it tries to display a library (I added several folders with many dozens of images [majority of them are raw]).
Honestly it looks more like alpha (even not beta) release, and, for sure, not a product yet.
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Same thing here. Incredibly disappointing. This was happening in Luminar 3 and should have been resolved by Luminar 4. So unprofessional and I spent good money on this. Does any know if they're giving refunds? This product was not as advertised and doesn't work. It's integrally faulty. No professional creative person can actually use this and have a good workflow if it crashes every 5 minutes.
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Hi Billy, you can find refund infomation here: https://community.skylum.com/hc/en-us/community/posts/360006624820-Money-back-guarantee at the bottom of that page.
I'm also going to ask my money back!
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I was reading other threads about the crash and the moderator says to come to this thread for information. However now that I am here, I am not seeing any suggested fixes or workarounds we can try, just the same message - reach out to support. I did this and did not get back a response yet and it has been over 2 days. **VERY FRUSTRATING
I am willing to stay with this program a little longer but come on, you should at least offer us a 50% refund for being the beta testers on this program. Or perhaps update this thread with something about what you are doing to fix this issue, be like - We are aware of the issues and it has something to do with .... ?? We will post another update in 24 hours, give us updates so we know you are taking this seriously and not just directing everyone to support one at a time.
Communication is key. Post updates about your addressing of this rather large issue. Posting updates and communication is key to keep your fan and user base happy. Even if it's not good news, post it. Transparency and communication. Cause as of right now, I feel like I am in the dark with no response and it sounds like you (Skylum) do not care that this is happening and sorta don't care about your users. Prove my thought different.
Thank you -
After installing Luminar 4, it was crashing all the time and I could not use it. Since I previously upgraded my GPU, I used DDU (Display Driver Uninstaller) to wipe my GPU drivers in Safe Mode (make sure that you have windows password to boot). After cleaning out the drivers, I reinstalled the current GPU drivers and Luminar 4 is no longer crashing here! This may help in some instances.
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L4 freezing briefly then closing without warning when scrolling library, straight after it's just loaded, so I can't even scroll to photos to edit them!
System: i7-9700K, 32GB RAM, GeForce GTX 1070. No overclocks, all drivers up to date.
Disappointing to see this issue first reported days ago and still happening, even more disappointing to see L4 as slow as L3 was. Tempted to request refund as so far, when it's not crashing, it feels more like L3.5 than L4!
(And yes, I'll try and get round to sending event logs to Skylum Support, although I didn't spend this much, just to end up being a beta tester!)
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