Did you get your Luminar 4 download email?

Gal Steinberg

November 11, 2019 22:41

I can't see anything (purchased July 24th), what should I be looking for?

Comments

12 comments

Michael Hammer

November 11, 2019 22:56
It should say something like "New opportunities for your artistry" - although I am having issues installing it. It keeps coming up with an error when trying to use the installer.
1

Comment actions Permalink
Richard Ganzel

November 11, 2019 23:07
My email came in my gmail "promotions" tab.

Yep and I'm experiencing the same problems as Michael!
0

Comment actions Permalink
Michael Hammer

November 11, 2019 23:18
Well... I just tried connecting via VPN to install and it works. Not sure if it's my Wi-Fi network at work or not.
0

Comment actions Permalink
Richard Ganzel

November 11, 2019 23:34
@Michael hammer - Only problem is I have no idea how to do this VPN thing.
0

Comment actions Permalink
Aleksandr Vaysberg

November 11, 2019 23:38
I did. But, guess what - nobody was able to install it. Even via VPN.
0

Comment actions Permalink
Michael Hammer

November 11, 2019 23:39
Just in case you aren't familiar with VPNs...

I didn't use to either, but traveling and using my laptop at public places, it became a necessary evil. Basically, you have to download a VPN app (I use Nord VPN) and then you pay a monthly fee (after signing up) - but it makes your browsing and web access encrypted to anyone also connected to the public network - so you can view sensitive documents for work and even bank without anyone being able to spy on your activity.....and I guess it has an added benefit of actually working with Luminar 4!
0

Comment actions Permalink
Michael Hammer

November 11, 2019 23:43
My installation worked when I was connected to a VPN (I used Nord VPN) - that's all I can say.
0

Comment actions Permalink
Robert Lancaster

November 12, 2019 00:14
My installation worked and I am not connected to a VPN. I just followed the directions in the email and it worked
-1

Comment actions Permalink
Richard Ganzel

November 12, 2019 00:24
Wow, that's interesting! U on a Mac Robert?
0

Comment actions Permalink
Angela Andrieux

November 12, 2019 03:18
Hi All,

If a VPN doesn't resolve the installation issue please contact us at www.skylum.com/support and we'll provide you with an alternate installer.
0

Comment actions Permalink
Robert Lancaster

November 12, 2019 06:56
Yes I am on a Mac.
0

Comment actions Permalink
Othman Abdullah

November 12, 2019 23:28
i got mine yesterday and installed it on my imac. so far it's working alright.
0

Comment actions Permalink

Please sign in to leave a comment.

Comments

Didn't find what you were looking for?