Stuck on install Lum 4

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Louis Peeples

• November 11, 2019 21:35

I am installing on a new iMac.  Mojave.  Its stuck on this screen on space required.

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  Eduardo Mueses

  • November 11, 2019 21:40

  I was able to get over this hump by connecting to a VPN. Somehow Skylum is verifying the source IPs and is giving an error from certain locations.

  Maybe that helps.

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  Aleksandr Vaysberg

  • November 11, 2019 21:43

  I have the same problem. So it's related to my IP address?? Weird:)

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  Robert Ambinder

  • November 11, 2019 21:47

  Same with me. Keep getting "unexpected closing" Need help.

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  CJ Glynn

  • November 11, 2019 22:25

  Same problem here.  Tried installing connected to VPN and not connected to VPN.  Still stuck on the screen you show above.   Luminar support, please help.

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  Dave Schmidt

  • November 11, 2019 22:32

  Whats the link for Luminar 4?
  
  driving me crazy the marketing of the company,
  
  they still haven't sorted the Max rives looks pack after I reported an error with it back in august, and still selling it despite not making photos look like something max rives edited, as it contains none of the luts needed

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  Michael Hammer

  • November 11, 2019 22:59

  Just making sure I am understanding this: Because I am trying to install it from my Work's wifi network, it won't work? Well, that's just beyond crazy (not saying you are wrong, just completely shocked if that's actually the reason).

  Luminar Support: Confirm/Deny?

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  Michael Hammer

  • November 11, 2019 23:26
  • Edited

  Well, Eduardo Mueses is a genius. Connecting through a VPN and then downloading/installing it actually worked. I am dumbfounded...but I am damned happy I found this thread and gave it a try. Eduardo - thank you!!

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  Robert Lancaster

  • November 12, 2019 00:11

  the Luminar download worked for me.  When I got my email, I installed just fine and I didn't need a VPN.  I'm not sure if there is something different about my IP address.

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  Eduardo Mueses

  • November 12, 2019 03:01

  @michael-hammer You are welcomed! :-D

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