Luminar 4 locks up my PC with Sky Replacement

November 11, 2019 22:12

I just downloaded my Early Bird version of Luminar 4 (upgraded from Luminar 3). I run a Windows 10 PC with the latest version of windows. When I try to do a sky replacement, it kicks me out of the program and I have to restart it. I've not been able to do a sky replacement yet. Anyone else having this trouble?

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8 comments

lv photography

November 11, 2019 22:22
sky replacement works well for me.

Windows 10 1903.
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Geoff Swan

November 11, 2019 22:59
How much memory do you have? Image editing can require lots of memory to work properly.
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Galen Dalrymple

November 11, 2019 23:01
16GB.
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Angela Andrieux

November 12, 2019 02:58
Hi Galen,

Please contact us at www.skylum.com/support and we'll investigate the issue.
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Galen Dalrymple

November 17, 2019 18:28
Angela: I sent in the information you requested this morning. Hopefully you'll be able to come up with something to help!
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Angela Andrieux

November 19, 2019 19:44
Hi Galen,

Thanks! One of our techs will be in touch via email as soon as possible.
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Doug W.

November 20, 2019 16:35
I just downloaded Luminar 4 on a Windows PC, and everything works great except for the Sky Replacement button. When I click on Sky Replacement, Luminar 4 locks up. All other functions within the AI Sky Replacement function work just fine. My computer appears to meet minimum requirements.
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Angela Andrieux

November 25, 2019 18:52
Hi Doug,

Please contact us at www.skylum.com/support so we can look into it. Thanks in advance!
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