Aurora HDR 2019 No meta data

Answered

Comments

5 comments

  • Avatar
    Kate Williams

    Hi Ede,

    We recommend using the plugin this way: right-click on the image > Export > Aurora HDR 2019 > Export a photo with Lightroom adjustments/Open source photo. 

    Please try doing so and let us know how it works for you. If the issue persists, please, get in touch with us via https://skylum.com/support and provide us with the screenshots indicating the issue. 

    0
    Comment actions Permalink
  • Avatar
    Ede Sartori

    Thanks Kate.

    Your way is working but still missing the Metadata Preset (it shows non) which I can work with.

    TY for your help. I have always transferred the image via 

    File > plug-in extras > HDR or right click image and edit in HDR (this way the metadata does not get transferred.

    Lastly My apologies for my comment. I was getting very frustrated.

     

    0
    Comment actions Permalink
  • Avatar
    Marc Weinberg

    I just installed the 4/4/20 versos. 1.0 update. The metadata STILL is being stripped when the file is saved back to Lightroom. Grrrr.

     

    0
    Comment actions Permalink
  • Avatar
    Mrdavie

    Assuming you started in Lightroom. After image is returned to Lightroom. Select the original unedited image and then ADD this edited image to the selection. Then click on Sync Metadata button in bottom right area of Lightroom. Copyright info (if any) and capture time and date will be added to the edited image. Camera metadata does not transfer.

    0
    Comment actions Permalink
  • Avatar
    Kate Williams

    Mrdavie,

    Please reach us at https://skylum.com/support and include the link to this thread into your request. We'll investigate why camera metadata is lost on your end. 

    It would help us a lot if you could provide us with the following information: 

    1. Please send us the screen recording of your workflow that results in the metadata loss.

    You can use Monosnap to record your screen: https://monosnap.com/welcome

    2. Include the original file + the processed file where the metadata is stripped

    Here's how you can send us these files:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request.

    Hope to hear from you soon. 

    0
    Comment actions Permalink

Please sign in to leave a comment.