Comments

105 comments

  • Avatar
    Gene Flanigan

    So far Skylum has broken every date promised, what made everyone think this one would be any different? I expect we will get an update in a month or so, and most likely the program will not function properly with Catalina.

    4
    Comment actions Permalink
  • Avatar
    Andreas Haiderer

    @Kate Williams
    Liebe Kate! Durch das gebetsartige Wiederholen deiner Aussagen werden sie nicht richtiger. Ich kann mir nur vorstellen, dass der Fehler daran liegt, dass es an der Deutsch-Englisch Übersetzung in eurem Team liegt. Leider bleibt uns Übrigen nichts anderes übrig, als auf den offiziellen Start am 18. November zu warten. Wir lernen daraus, bei Luminar nicht mehr das Geld Monate im Voraus zu überweisen, um einen Link eine Woche vor allen anderen zu erhalten. Ihr werdet euch wohl was anderes überlegen müssen, wo ihr nächstes Mal euer Sommerkonto aufbessert.
    Mit enttäuschten Grüßen
    Euer Vorab-Zahler zweiter Wahl

    4
    Comment actions Permalink
  • Avatar
    Jo Wun

    the mail below I got from the skylum team on 17th Oct.

    Out of this I read that I get the license on 11th Nov. (I payed 9th Oct).

    And if I would be under the first 20,000 I would get licenses for 5 devices (what I do not need)

    Because I am not native English speaking maybe I misunderstand the expression "early bird" ?

    Is this a defined expression. Did I not pay the early bird price?

    I am confused! But I fear I have to wat one more week.

    "

    Hello, Luminar Artist!

    I have some cool updates for you! First of all, we’re ready to reveal the official release date for Luminar 4 — November 18. If you bought Luminar 4 at an early bird price, you’ll get your copy on November 11.

    The next thing I’d like to tell you is that you can use your Luminar 4 license on 2 different devices. The early bird pre-order licenses (first 20 000 copies) are good for up to 5 devices.

     

    4
    Comment actions Permalink
  • Avatar
    Dronographer

    Monday, November 18th 2019 - Europe, Austria, 2:29 pm here...

    I pre-ordered and received no email no nothing... couldn't find anything on instagram.


    NOW, after starting Luminar 2018, going to "skylum account -> my software" it lead me to my skylum account in the browser AND THERE it said "didn't receive luminar 4 download? download here"

    LOOOOOL... really great skylum 😅🤦🏻‍♂️👍

    4
    Comment actions Permalink
  • Avatar
    Wolfgang Jarcik

    Did any of Skylum's announcements for the release of Luminar include a year???

    3
    Comment actions Permalink
  • Avatar
    Member

    I bought the Luminar 4 on September 26 and got the license number. The 11th of November is soon over in Switzerland, no download link received until now!

    Mail from October 17th: 
    Ich habe tolle Neuigkeiten für dich! Erst einmal können wir, den offiziellen Veröffentlichungstermin für Luminar 4 bekannt geben — 18. November. Wenn du Luminar 4 zum Vorverkaufspreis gekauft hast, bekommst du dein Exemplar am 11. November.

    "If you bought Luminar 4 at the pre-sale price, you will receive your copy on November 11th."

    3
    Comment actions Permalink
  • Avatar
    Drew Jackson

    The software is available. I received an email stating that I would receive a copy on 11/11. And now, Luminar is stating that only the first 20,000 pre-orders will receive an advanced copy. Why was that not communicated initially. This is my first purchase with Luminar and I'm already having a bad experience.

    3
    Comment actions Permalink
  • Avatar
    Nick Clube

    Well, the day has been and gone and Skylum have broken the promise made by Roman in the email of 17th October.

    This amounts to really bad treatment of customers. I am beginning to really regret having invested in this now.

    Please do what you promised in that email.

     

    Nick

     

    3
    Comment actions Permalink
  • Avatar
    x x

    Who had the bright idea to tell everyone if you preordered you would get your software early, emailing to say you will receive on the 11th and then email you saying only the first 20,000 would receive on the 11th and everyone else on the 18th.

    What a daft thing to do ........letting everyone down on a product launch update and leaving all who doesn’t receive on the 11th feeling let down and a sour taste with the company!! 
    If you paid up and took a chance early when you didn’t get anything for your money and had to wait.......you would think you would get early like all who paid early and got nothing.......instead then great  idea was to upset some of us who took the chance and paid up and let them have it later just like if you bought on the launch date....

    very misleading and annoying...you should look after your customers, what difference really would it make ....apart from some happier customers..........

    I hope the software likes up to the hype and doesn’t have the issues that we had with some of the last updates....went through that totally wrecking my pc and I still stuck with you buying early......then this.......please think how you treat us ! !

    3
    Comment actions Permalink
  • Avatar
    Nick Clube

    @Rolf,

    Seems they have mishandled the communication of this pre-release 'bonus'. Even those who ordered super early are still waiting for download links. The poor folks in Japan and Australia will be in bed soon and still don't have the software when promised.

    The rest of us will just have to be patient and hope they handle our expectations better next time around, or make good the misleading information by releasing it to all pre-order customers today.

    Shame.

    2
    Comment actions Permalink
  • Avatar
    Nicolaas Strik

    RJ Miller, I feel the same way. I pre-ordered with the understanding that one of the benefits would be to get an early release of the software.

    2
    Comment actions Permalink
  • Avatar
    RJ Miller

    Borders on being fraudulent IMHO So peeved at this company, broken promises are the norm it seems.

     

    2
    Comment actions Permalink
  • Avatar
    Rolf Hellmeier

    Hey Yippieh......

    Just got he Mail with my Luminar download Link and activation Code

    Preordered 14Th of October

    Good luck for all of you "can't wait to try it"

     

     

    2
    Comment actions Permalink
  • Avatar
    Drew Jackson

    Nice to hear.. I'm cancelling. Just sent Luminar a refund request. This is my first purchase with this company and I'm not dealing with the shenanigans.

    2
    Comment actions Permalink
  • Avatar
    Wolfgang Jarcik

    @Rolf Hellmeier

    na bitte, also werden wir vielleicht etwas Geduld so wie bei Fixes brauchen.

    1
    Comment actions Permalink
  • Avatar
    RJ Miller

    I ordered on 8/6/2019 and got the "Early Bird" price. In last weeks email It indicated I would receive my links today. I have nothing so far, and I'm not happy about it at all

     

    1
    Comment actions Permalink
  • Avatar
    Wolfgang Jarcik

    @Andreas,

    genau das werde ich machen. 

    1
    Comment actions Permalink
  • Avatar
    Rolf Hellmeier

    @Andreas Geibert

    zweitens alle die den preorder genutzt haben bekommen den link heute alle anderen haben keinen serialkey also bringt ihnen der link auch nichts.....

     

    Aha ?

    Die Seriennummer hab ich aber. Trotzdem bin ich wohl nicht unter den ersten 20.000, die sich Skylum jetzt nachträglich aus den Fingern saugt.

    1
    Comment actions Permalink
  • Avatar
    Trond Hermansen

    Hi, I bought Luminar 4 at July 29, and still not a word about the download. Feeling very disappointed.

    Trond

    1
    Comment actions Permalink
  • Avatar
    Florian R

    I ordered on 12th of September, but I also got a mail where they promised that I would receive a download link today.

    1
    Comment actions Permalink
  • Avatar
    Drew Jackson

    Can someone who has already received it provide the download link here??? I mean... those who don't have a serial number won't be able to access it. And those that do will... Any thoughts???

    1
    Comment actions Permalink
  • Avatar
    Drew Jackson

    I already have my activation code for Luminar 4. I received it the day that I preordered it. So if someone posts the link, those who have a serial # and preordered will have access to it. Problem solved. I too did not receive anything stating that it would be for the first 20,000 customers. Seems very misleading to me. So hopefully someone drops the link and solves this issue.

    1
    Comment actions Permalink
  • Avatar
    Nicolaas Strik

    I pre-ordered about 2 months ago with the understanding that I would receive Luminar 4 before those who haven't pre-ordered. I never received any information that only the first 20,000 orders receive the early download.

    1
    Comment actions Permalink
  • Avatar
    Kevin Giles

    Super disappointed. I have some wedding photographs which I really wanted to enhance and post to friends. Now it looks like they want to wait even longer.

    Not a great experience, I have to say.

    Proverbs 13:12 Expectation postponed makes the heart sick.

    1
    Comment actions Permalink
  • Avatar
    Martial Fournier

    Bonjour,

    J'ai fait ma précommande le 6 septembre, quand pensez-vous que je recevrai Luminar 4?

    Cordialement

    1
    Comment actions Permalink
  • Avatar
    John Tweddell

    Xx I totally agree, and it happened to me. Since receiving that email I had been banking on the software this week for a job that needs sky replacement.  So I was upset and even more upset when Skylum support came back to confirm I wouldn’t get it and signed off “cheers!” That made me even more upset and disappointed with their bad communication. Perhaps a sign of their attitude to customers? I did the job anyway with Affinity Photo and it looks great.

    1
    Comment actions Permalink
  • Avatar
    John Tweddell

    Elena. I’m sorry but after a number of emails from support rejecting my pleas, it’s too late to help me now. A customer for life is now an upset user, so no point in contacting again :-( 

    1
    Comment actions Permalink
  • Avatar
    Stephan Pfaffinger

    I was disappointed too but I have got a download link after contacting the support. ;-)

    But after one day I'm more disappointed about the software...

    On a Macbook Pro 13 (2016) with SSD and 16 GB RAM. Catalina 10.15. It is sooo slow. Unsuable. 

    Export (Fuji RAW files) needs almost 60 seconds for only one picture. Zoom into a picture needs maybe 10-20 seconds until the picture becomes sharp. Changing a slider (for example brighness etc.) takes maybe 5-10 seconds until I see the effect of the change on the picture. 

    So don't be angry if you don't get your copy yet. It's no fun to work with Luminar 4 at the moment.
    I feel like I'm working on a 20-year-old windows computer...

    So I'm thinking about a refund if this cannot be fixed.

    1
    Comment actions Permalink
  • Avatar
    T Sokolov

    "Early Birds always get our software a week in advance. Keep it in mind for the future!

    For now, mark your calendar for November 18 – the day YOU’ll get Luminar 4"

    #WHIP!# - OUTCH!

    That's what I call "custumer relationship building"! Future? Don't know if there will be much future here...
    I mean: EVERYONE here asking for the link has been charmed by calling us "early birds" and taking our money.

    1
    Comment actions Permalink
  • Avatar
    x x

    Customer relation building!! Do they care

    They have said get a refund if you don’t like it ??
    What a reply to a customer who has been lead to believe the product comes at the date they stated on an email they sent. 
    How to add insult to injury when you have paid upfront as an “earlybird” and been with & supported the company for years.....what are they thinking??

    Quote:

    ”Please note that all of our software features 30-day money-back guarantee and we've provided our pre-order customers with a special price facility.

    You will have 30 days from when we ship the software to decide if you like it. We also offer free training and support to help you succeed.

    If for any reason you aren’t happy, we’ll refund your money for Luminar 4.”

    Please note that all of our software features 30-day money-back guarantee and we've provided our pre-order customers with a special price facility.

    You will have 30 days from when we ship the software to decide if you like it. We also offer free training and support to help you succeed.

    If for any reason you aren’t happy, we’ll refund your money for Luminar 4.

    1
    Comment actions Permalink

Please sign in to leave a comment.