Devastated by the Skylum team & support refusal to allow me a 11 November download of Luminar 4 despite my early pre-order upgrade purchase. In retirement, I am a dementia support assistant at our local care home one day a week and based on the 11th November date given to me by Roman, I agreed to setting up a pop up studio on Saturday 7th November photographing residents and their families for Christmas cards. I need the sky replacement tool or will have to use Affinity Photo and more time. Gary McIntyre showed me how to replace a studio background with my own images https://youtu.be/7Bx3O1qn37E?t=8. I am now told I am not in the first 20K which I had assumed and will have to wait till 18th. Despite pleas to three support team members, they refuse to help me. As a long time user of Luminar I am so disappointed :-(
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