My Skylum Account
Answered
My account is not showing all my purchases. I have emailed Support with copy of invoice but have only received an automated response. Can I please have a response from a real person? I paid via PayPal so there can be no confusion.
Thanks
Colin
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Hi Judith,
Please, reach us via https://skylum.com/support and we will gladly assist you.
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Please reach out to us at at http://skylum.com/support with a detailed description of what happens when you try to install the software, if possible, and we will do our best to troubleshoot this!
If you happen to get any error messages during the installation process, we'd appreciate it if you could take a screenshot as well.
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Hi Renwin,
Please go to www.skylum.com and create a new account or sign in with your existing account. Please note that previous purchases from us do not automatically create an account so if this is the first time you've access the My Software section of our website, you'll need to create a new account.
Once you've done that, you can use the same login credentials to activate the Luminar AI trial.
If you need further assistance, please reach out to us at www.skylum.com/support or support@skylum.com and we'll be happy to help.
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Hi Robert - I've just replied to you here: https://community.skylum.com/hc/en-us/community/posts/360010709740-Luminar-X-membership
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Hi Marcel,
Please contact our support team at www.skylum.com/support or email support@skylum.com and we'll gladly help you with this.
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Hi Greg,
You can redownload the apps from the My Software section of your Skylum account:
https://skylum.com/account/my-software
Here's how you can activate Luminar AI: https://manual.skylum.com/ai/en/topic/activating-luminar-ai
If any assistance is needed, please shoot us a message at https://skylum.com/support We'll be happy to help.
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Hi John Dunne,
You can download the software you own from your Skylum account under the My Software tab.
And, if needed, you can reset your activation counter.
You can reset your activation counter in your Skylum account. Log in with your Google, Facebook, Microsoft, Apple account, or with your email and password.
If you don't have an account, create one with EMAIL here:
https://skylum.com/user/signup
Reset buttons are available for each product you own in the My Software tab. Click License > Reset activation or Reset all licenses to remove all activations at once.
For Luminarᴬᴵ, click Activations > Reset activation next to the device you need to remove or click Reset all activations to remove all activations at once.Here is the video tutorial that may also be helpful: https://www.loom.com/share/0935006021d74ea1973035ae31028b36
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Heb verleden jaar SKYLUM lUMINAR 4 aangekocht via Kamera Expres met activereingscode
twee maanden geleden noodgedwongen nieuwe computer aangeschaft, sindsdien lukt het maar niet om mij opnieuw te activeren, heb reeds alles uitgeprobeerd en krijg steeds de melding dat ik niet geregristeerd ben bij Skylum, maar heb nog steeds mijn activeringsmail
Kom altijd terecht op deze stomme community, heb wel andere dingen te doen dan dagen bezig te zijn met mailtjes te sturen die toch niets oplossen
Bedankt Skylum
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Hi
Please reach out to us at http://skylum.com/support for us to look into the issue you are facing. We cannot solve the issue you are facing here, because we need to check the info about your licenses and your Skylum account.
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Beste
ik heb reeds alles geprobeerd maar geraak niet geregristeerd
Ik heb nog de activatie mail en heb zeker de code alsook het betalingsbewijs
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Hi,
We recommend continuing the conversation via support@skylum.com since it would be more effective.
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Hi! Please reach our support team and we will do our best to help you: https://skylum.com/support
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