My Skylum Account

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25 comments

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    Colin Grant

    Now heard from Support, and there is an answer from Anastasia elsewhere on this board: the software only shows up once it is activated.

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    Judith Skinner

    Unable to reinstall on new PC

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    Helena Carter

    Hi Judith,

    Please, reach us via https://skylum.com/support and we will gladly assist you.

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    Hans Desmadryl

    Luminar start niet op, wat moet ik doen?

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    Member

    Jerry

    Luminar AI quits upon start up.  I am using a Mac with os Catalina.  Any suggestions?

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    Anastasia Davis

    Hi! Please reach our support team and we will do our best to help you: https://skylum.com/support

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    Maxine Fantroy-Ford

    I was skeptical about purchasing this product. And sure enough, I am unable to install it on my MacBook Air. Please advise or I am requesting a refund.

    Thank You.

     

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    Elena O'Brien

    Hi Maxine Fantroy-Ford,

    Please reach out to us at at http://skylum.com/support with a detailed description of what happens when you try to install the software, if possible, and we will do our best to troubleshoot this!

    If you happen to get any error messages during the installation process, we'd appreciate it if you could take a screenshot as well.

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    Renwin Jacob

    I have today attempted to download Luminar A1 on my new PC. I am however unable to get the account up and running. 

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    Angela Andrieux

    Hi Renwin,

    Please go to www.skylum.com and create a new account or sign in with your existing account. Please note that previous purchases from us do not automatically create an account so if this is the first time you've access the My Software section of our website, you'll need to create a new account.

    Once you've done that, you can use the same login credentials to activate the Luminar AI trial.

    If you need further assistance, please reach out to us at www.skylum.com/support or support@skylum.com and we'll be happy to help.

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    Renwin Jacob

    Hi Angela, 

    I was successful with your suggested instructions. Now on Luminar AI and I am enjoying its many features once again. 

    Thank you for your response and assistance. 

     

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    Robert Bethanis

    I can't find my X membership on my account anywhere on any Luminar website. i need some help as I am starting to pull my hair out. I ned a person to help me with this, please

    Robert B.

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    Marcel Proulx

    I'm not able to access my luminar Ai on my laptop. Need help in this matter.

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    Angela Andrieux

    Hi Marcel,

    Please contact our support team at www.skylum.com/support or email support@skylum.com and we'll gladly help you with this.

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    Greg Fuchsloch

    I had purchased Luminar for my Applemac and my computor packed up, I now have a new Window based computor and cannot get to my purchased programs. What do I do to recover them ? 

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    Kate Williams

    Hi Greg,

    You can redownload the apps from the My Software section of your Skylum account: 

    https://skylum.com/account/my-software 

    Here's how you can activate Luminar AI: https://manual.skylum.com/ai/en/topic/activating-luminar-ai 

    If any assistance is needed, please shoot us a message at https://skylum.com/support We'll be happy to help. 

     
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    Jim Wallace

    Have I been billed twice for Luminar Neo   9.13.2021 and 9.19.2021

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    Helga Hufflepuff

    Hi Jim Wallace,

    Looks like your refund request has been already addressed.

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    John Dunne

    I'm replacing my computer soon. How do I transfer my Luminar licence?

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    Elena O'Brien

    Hi John Dunne,

    You can download the software you own from your Skylum account under the My Software tab.

    And, if needed, you can reset your activation counter.

    You can reset your activation counter in your Skylum account. Log in with your Google, Facebook, Microsoft, Apple account, or with your email and password.

    https://skylum.com/user/login

    If you don't have an account, create one with EMAIL here:

    https://skylum.com/user/signup

    Reset buttons are available for each product you own in the My Software tab. Click License Reset activation or Reset all licenses to remove all activations at once. 
    For Luminarᴬᴵ, click Activations > Reset activation next to the device you need to remove or click Reset all activations to remove all activations at once. 

    Here is the video tutorial that may also be helpful: https://www.loom.com/share/0935006021d74ea1973035ae31028b36  

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    devogeleer emile

    Heb verleden jaar SKYLUM lUMINAR 4 aangekocht via Kamera Expres met activereingscode

    twee maanden geleden noodgedwongen nieuwe computer aangeschaft, sindsdien lukt het maar niet om mij opnieuw te activeren, heb reeds alles uitgeprobeerd en krijg steeds de melding dat ik niet geregristeerd ben bij Skylum, maar heb nog steeds mijn activeringsmail

    Kom altijd terecht op deze stomme community, heb wel andere dingen te doen dan dagen bezig te zijn met mailtjes te sturen die toch niets oplossen

    Bedankt Skylum

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    Elena O'Brien

    Hi 

    Please reach out to us at http://skylum.com/support for us to look into the issue you are facing. We cannot solve the issue you are facing here, because we need to check the info about your licenses and your Skylum account.

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    devogeleer emile

    Beste 

    ik heb reeds alles geprobeerd maar geraak niet geregristeerd

    Ik heb nog de activatie mail en heb zeker de code alsook het betalingsbewijs 

    devogeleer.emile@skynet.be

     

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    Ivan Azure

    Hi,

    We recommend continuing the conversation via support@skylum.com since it would be more effective.

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