Luminar 3 no longer starts
Hi,
I have Luminar 3 on my Windows 10 machine, and it was working all right, but today, when I try to start it, I see the splash screen and then it dies.
Event viewer is showing this:
Application: Luminar 3.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
at <Module>.mipl.miplInit(mipl.SMiplContext*)
at MiplWrapper.MiplInit.Initialize(MiplWrapper.MiplContext, System.String)
at Luminar.DAM.App.Init()
at Luminar.DAM.App.InitApplication(Luminar.DAM.Infrastructure.Interfaces.IDAMPathsProvider)
at Luminar.DAM.App.OnStartup(System.Object, System.Windows.StartupEventArgs)
at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1_0(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at Luminar.DAM.App.Main()
Please advise!
Thanks,
Jim
-
Hi,
Please try reinstalling the app in the following way:
- Go to “Apps and Features” by right click on the Start button;
- Find Luminar there and click [Uninstall](you can also uninstall from the Control Panel);
- Type %appdata% in Search (folder Roaming should open);
- Find and delete the contents folder “Luminar 3” except for StateSettings file;
- Go to Pictures -> Luminar Catalog and rename it (if you have the Catalog in another folder, please navigate to it and rename it);
- Install the app once again and launch it: https://downloads.skylum.com/luminar/win/Luminar3_Setup_offline.exe
Please try increasing the size of your pagefile as in the example: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/how-to-increase-virtual-memory-in-windows-10-a/46dacaf5-15cf-4f5d-9d5a-cba1401ae4c9
If the issue remains, please contact us at http://www.skylum.com/support and we'll be happy to help.
-
Hi,
Please also try the following solution:
- Download Visual C++ 2013 Redistributable here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
- Download Visual C++ 2015 Redistributable here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
- Download Visual C++ 2017 Redistributable here (click this text to open link). Download should begin automatically as soon as you click the link.
- Press the Windows key on your keyboard and type in Add or remove programs. Windows will suggest the matching app, open it.
- In the list of installed applications locate all entries that have Microsoft Visual C++ 2013 Redistributable in the title and uninstall them one by one.
- In the list of installed applications locate all entries that have Microsoft Visual C++ 2015 Redistributable in the title and uninstall them one by one.
- In the list of installed applications locate all entries that have Microsoft Visual C++ 2017 Redistributable in the title and uninstall them one by one.
- Install the package you downloaded in Step 1.
- Install the package you downloaded in Step 2.
- Install the package you downloaded in Step 3.
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