Photolemur 3 problem on Mac OS 10.15

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Ronald Lau

• October 09, 2019 01:07

using Photolemur 3 on Mac OS 10.15, cannot save photos!!!!!

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  Richard Strickland

  • October 09, 2019 13:20

  I am having same issue using Photolemur 3 on Mac OS10.15 Catalina.....unable to save the photo after processing.

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  Helga Rowles

  • October 09, 2019 14:41

  Hi,

  We are aware of the issues with Apple Photos Extension on MacOS Catalina.

  Right now, we are mainly focused on developing Luminar, so there is no exact info yet regarding the next update. Please stay tuned.

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  Tom Shield

  • October 30, 2019 00:18

  When I use Photolemur 3 within Lightroom Classic, I get the message that the photo files are in an unkown format. That isn't the case. The app just doesn't work with Catalina. 

  I really like this app and use it within LR all the time. Would appreciate an update ASAP!

  Thanks,

  Tom

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  Elena Blum

  • October 30, 2019 08:23

  Hi @Tom ,

  In case your Mac running Catalina, there are some compatibility issues with MacOS Catalina we are aware of. By now there is no exact info regarding the next update. So please stay tuned.

  If you have another MacOS, please contact our support team https://skylum.com/support , so we can take a deeper look at the issue.

  Best regards, 

  Elena

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  Christian Knutsson

  • November 14, 2019 15:09

  I feel this is a bad way to treat your customers. I bought this APP because I want to use it. Now you are telling us that this won't be updated in the near future due to the work on Luminar??? Really bad excuse. There must be a development team behind the Photolemur APP. If you can't provide service on this many apps maybe you should not have this many apps in the first place. 

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  Jurgen Proschinger

  • February 07, 2020 12:55

  It's now 4+ months since the release of Catalina and I'd have expected a fix for the issue with Photolemur 3 and Apple Photos. After all, Luminar 4 works a treat as Photos extension. How difficult can it be to fix the broken extension for Photolemur 3?

  Or has Photolemur 3 reached the end of its life and you've stopped development altogether on the app? If so, it's not fair to your customers to keep selling a broken app without clear advice that it's incompatible with the latest OS!

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  Lars Roslund

  • February 07, 2020 13:05

  I agree with Jurgen (and the rest)

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  Helena Carter

  • February 07, 2020 13:47

  Hi Jurgen, Lars,

  I completely understand your pain and we regret to hear about your experience. We're not abandoning Photolemur 3 for now, however, there's still no exact date for update. If using Photolemur 3 as Photos Extension is a crucial point in your workflow and you don't feel like waiting, we can issue a refund at your earliest convenience. To request a refund you should reach us via https://skylum.com/support and we will assist you.

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