Importing Photos
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Luminar 3 has some good qualities and it is a new program. I will give Skylum time to work things out. In fact, I purchased Luminar 4 in hopes of an even better product. However, I have had issues with trying to import photos into the Luminar 3 program. Photos are in files in Apple Finder but do not appear in Luminar; photos upload but I have no idea where they uploaded to; photos appear, in part, in Recently Added, but not in any folder. Evidently, I lost about 300 photos in my latest attempt to import photos into Luminar and the compact flash disk was erased in the process. Those missing 300 photos are gone permanently.
It should not be this hard to import photos into a DAM. It should be a simple process. A click of a button, in fact. Hence, my question: Is Luminar 4 going to have a stable, simple photo import feature? If not, I will forego the wait, cut my losses in investment with Skylum, and spend the extra money to stay with Adobe Lightroom.
I do not mean to be condescending. I know it takes a lot of work to create a complicated program like a DAM. However, before showing off upcoming new features such as adding clouds to photos, I would be more comfortable in knowing that a basic feature like importing photos into Luminar will be stable, simple, and reliable. Nothing else matters if photos cannot be imported.
If I have misstated anything or offended, I do apologize.
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Hi Mike,
I'm very sorry to hear that you had issues with the import process. Please reach out to our tech team at www.skylum.com/support and we'll see if we can help you locate the missing photos.
In the future, you can find import instructions here: https://skylum.com/luminar/user-guides/chapter-8-importing-images-macos - you probably followed all of the steps, but just in case it might be helpful.
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Man that is a bummer I also have lost around 30 photos I contacted Skylum support to try and find the missing photos but I agree. I love the program and use it exclusively to edit photos. I want this program to succeed but If it keeps deleting photos then its definitely not something I want to use
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HI Jens,
Please reach out to us at www.skylum.com/support so our techs can investigate the issue. Thanks in advance!
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I'm having the same problem, more or less. If I load photos onto my Mac through finder (into a Luminar library folder), they're not visible in Luminar 3 (3.1.4) or Luminar 4. As in, The folder shows up in Luminar but is greyed out and shows a count of "0" photos. The same happens when I ty to import directly through Luminar. Photos show in the finder even though they don't show in either Luminar.
This problem is a recent occurrence after I upgraded to Mac OS 10.15. Not sure if it's a coincidence or is actually correlated, but this issue makes Luminar unusable for me. This is in addition to many other performance issues, glitches, slow processing, and generally poor usability. Will these things ever be fixed?
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I have pretty much abandoned using Luminar, which is a shame because I really like the program. I can NOT get photos to load consistently in the DAM. I've had this problem since the DAM was introduced in v3, and it persists through the newest version, 4.1. Yep, I purchased 4.0 thinking the DAM problem would be solved and have never been able to use it.
The problem existed on my older MacBook Pro, and Luminar acts the same on my newly purchased high-end MacBook Pro 16.
My photo folder is 31GB and 760 items, which I think is pretty small.
When I try to load my folder I just see 0% forever. I've left it overnight with no progress.
I've had back and forth with support literally for months to little avail.
Not hoping for a miracle solution, but I thought I should add my voice to the choir.
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Hi Alan,
As far as I can see from the conversation with support, the reason for the problem in your case was that some of the files are not photos in the folders you're trying to add.
Please review the contents of the folders and make sure that they contain only the supported file types: https://manual.skylum.com/4/en/topic/supported-file-types
If we can further clarify please contact us at http://www.skylum.com/support and we'll be happy to help.
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