Still isn't working

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6 comments

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    Julia Kot

    Hi Gary,

    I see exactly what you mean and I'm sorry for the inconveniences.

    Our whole team has jumped in to fix the issue. Thanks for bearing with us while we fix that! 

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    Gary Bowen

    Support sent me a link to download the "fix" file and that file also failed.

    I came to this forum, found a DIFFERENT link to another "fix" file and that one worked. This was the link to the file that worked:

    https://luminar2018.s3-accelerate.amazonaws.com/Luminar2018_Win_fix.exe 

    Except when I open the About window it will not close when pressing ESC - have to close it from the Task bar rt-click>Close window.

     

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    Paul Gordash

    I'm having the same issue Gary.

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    Gary Sibio

    I noticed that you recommended to someone else to run CCleaner after deleting Luminar and before re-installing it. That was not mentioned in the instructions I received. I gave it a try using CCleaner, reinstalled the "fixed" version but I'm still getting the error messages. Please get this issue resolved quickly.

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    Bryan Phillips

    Thanks Gary. That fix worked for me. So glad you posted it. Luminar DOES seem faster and I am excited to try the batch processing feature.

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    Gary Sibio

    Thank you, Gary Bowen. It worked. I'm back in action.

     

    Gary

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