Skylum needs a change of mindset. - Alex Tsepko please read.

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5 comments

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    Konstantin Zolo

    Hi Jeff,

    Thank you for sharing your thoughts on this.

    Have you experienced any issues with the latest update? 

    The fix with crashes upon launching has already been delivered.

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    Jeff Kovitz

    My crashes were all random durung editing. Didnt know there was a point release - as i have been reticent to waste any more time with 1.2 - if there is an update i will play with it later today and report back. Still think yiu need a debug mode with a log.

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    Jeff Kovitz

    Interesting - if you did a fix - its not showing up as if I check for updates it says I have the latest version.  Did you slipstream an amended version 1.2 in ?  If so, that's not helpful for those of us who have the version that was first released ?

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    Julia Kot Kot

    Hi Jeff,

    There was a hotfix for PC version, as I get it, you have Mac. 

    I'll be glad to help you, but I need more info.

    In order to resolve the issue, we need more information about your Mac. Please click on Apple Logo in the top-left corner of your screen, select About This Mac > make a screenshot (Command+Shift+3) and send it to us.

    Also, we would highly appreciate if you can send us your original file so that we can test it on our side. You can upload the file to www.WeTransfer.com & send us a shared download link.

    Please make sure to specify exact steps that preceded the crash.

    We also need a crash report. Here's how to find it:

    1. Open the Finder

    2. Go to the Menu Bar and open the "Go" menu.

    3. Select the entry: "Go to Folder..."

    4. Enter the following path: ~/Library/Logs/DiagnosticReports 

    5. Find the most recent files whose names start with "Luminar 2018" 

    Please send all this info to support@skylum.com. Will get it sorted. 

    Thank you in advance!

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    Rob Davis

    I completely agree with Jeff's assessment and I hope people are listening. I've become pretty disillusioned with Luminar having owned it since the early days.

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