Honestly, I really like Skylum's products. I think they have a great vision and approach. Snapheal and Noiseless are two of my go-to pieces of software and have been for a long time. There are some things that Luminar is set up to do very well and I have in the past had great success with it. I also use Affinity Photo., Exposure3, On1 Raw and Topaz Studio, so I have a lot of experience with multiple pieces of software. I'm hoping that Alex Tsepko is lurking here because he needs to read this. It is clear to me that while version 1.2 is an attempt to clean up the code - there is really a sloppy quality assurance /testing/regression testing/ and public beta program. I suspect it is because the company is still TOO MARKETING FOCUSED. If there was less "tah-dah" look how great we are and more interested in working with their user base, it will help a lot. For me, Luminar 1.2 is unusable because it is so unpredictably unstable. No point putting in time on an image only to lose everything. I'm sure they will find the junky code and fix it in the fullness of time, but by the number of random hard crash reports, this software just wasn't put through it's paces before being released. Too many users reporting too many hard crashes in too many different ways.
Why aren't there crash logs for hard crashes ? Why isn't there a debug mode with a history log to help sort this out ? Why isn't there a public beta - even Apple had the lightbulb go on with that - they still have a few bugs (code is complex) but way less since the public beta.
If the idea is that Skylum doesn't want to give competitors a sense of what they are doing, they are throwing so much good will away with unusable software, a public beta is "the lesser of the two evils".
Take the next step Skylum- think about how to improve Q & A. Become the grown up company you want to be - not just the sexiest marketers.
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