Fixed my OpenGL 3.3 needed problem!

Comments

7 comments

  • Avatar
    Hans-Werner Franck

    I have the same problem.
    The systems can have multiple graphics cards.
    I have:
    a) Intel HD Graphics 3000 with OpenGL 3.1
    b) NVIDA Geforce GT 540 M with OpenGL 4.6

    To Skylum: You should read out and query the correct active graphics card.
    Workaround: Disable the Intel card in the Device Manager until the next update

    All further fun

  • Avatar
    Julia Kot

    Hey guys, 

    Thanks for sharing this info with us!

    We would appreciate if you send us your Luminar 2018 log file.

    Open your file manager and paste the following path: %appdata%\Luminar 2018\mipl\Logs

    The file we need is called: log_mipl.txt. Copy the file and send it to us.

    Thank you in advance!

  • Avatar
    Andy Engel

    No such file found.

    -----------------E D I T------------------

    'Open your file manager and paste the following path: %appdata%\Luminar 2018\mipl\Logs' did not work in my Win 10 computer

    It was necessary to follow the path C:\Users\HP\AppData\Roaming\Luminar 2018\mipl manually stopping to unhide the hidden folders along the way.  Logs were found; they are all null size with zero data

  • Avatar
    Julia Kot

    Hi Andy,

    Thanks for bearing with us.

    Could you please try to zip the log folder and send it to us. Please see the screenshot:

  • Avatar
    Andy Engel

    Send it where?  I'm like a computer.  If you don't give me complete logical instructions that leave nothing assumed, my system stops.....

     

  • Avatar
    Andy Engel

    Contents of the mipl_bkup folder as found:

    log_mipl_12042018_13_24_03
    log_mipl_12042018_13_26_04
    log_mipl_12042018_13_30_33
    log_mipl_12042018_13_40_21
    log_mipl_12042018_14_26_26
    log_mipl_12042018_17_26_19
    log_mipl_12042018_23_05_53
    log_mipl_13042018_09_53_12
    log_mipl_13042018_09_55_27
    log_mipl_13042018_10_12_20

    Please note that all of these text files have zero data in them; they are 0 KB in size.  What is the purpose of these logs?  What do they tell you?





  • Avatar
    Julia Kot
    Thanks, Andy. Our developers are aware of this issue and are working around the clock right now to get this resolved. Thanks so much for bearing with us while we fix this.

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