Updated to Jupiter, now the program does not work.

Comments

4 comments

  • Avatar
    Alina Skylum

    Hi S Nelson Charettte,

    We would appreciate if you send us the system information of your PC.

    To open the System Information, do the following:

    1. Open the Start menu.

    2. Search for msinfo32 or System Information and press Enter. See the screenshot:

    3. Click on File > Export.

    4. Browse the location to save the file.

    5. Enter a descriptive name and click Save to complete the task.

    The report should be saved as a text file that you can open with any text viewer.

     

    Also, see if you can provide us with an error log following the instruction below.

    1. Right click on This PC (My Computer) > choose Manage

    2. In left part of the window (Computer Management) open Event Viewer > Windows Logs > Application >

    3. In the list that opens find the last two entries "Application Error" and ".NET Runtime." Select them and in the right part of it choose Save Selected Events.

    Then send us these events files.

    Please send this info to support@skylum.com. Will get it sorted. 

    Thanks in advance!

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  • Avatar
    Jürgen Maletzki

    Hallo Skylum! I have after Update the same Problem!!

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    Ralf Rosemeyer

    Hello, I just bought and installed the program. Unfortunately, the same mistake with me.

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  • Avatar
    Julia Kot

    Hi Jürgen,

    Please send us your PC info and your Luminar 2018 log file.

    Open your file manager and paste the following path: %appdata%\Luminar 2018\mipl\Logs

    The file we need is called: log_mipl.txt. Copy the file and send it to us.

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