2018 update not working.

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Donald Miller

I'm getting the same errors as many other users. The first error window looks like the attached image but there are quite a few - as I cancel out of each a new one comes up.

My system info is being sent via the email link shared with the other posts.

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    Wesley Crawford
    • Edited

    I reported the same error a few days ago. Today I received a “fix” from Skylum but it didn’t solve the problem. This is the info they sent I'm sorry for the inconvenience.
    Please reinstall Luminar 2018.
    Click on ‘Start’ menu > Settings > Apps > under ‘Apps & features’ please locate Luminar 2018 and click ‘Uninstall'
    Then, please restart your PC and download Luminar 2018 for Windows one more time using the link below:
    https://s3-us-west-1.amazonaws.com/luminar2018/Luminar2018_Win_fix.exe
    To date I am still waiting on Skylum developers resolving this issue.

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  • Avatar
    Julia Kot

    Hi Donald,

    I`m really sorry this situation happened.

    Our developers are aware of this issue and are working around the clock right now to get this resolved.

    We will keep you updated. 

    Thanks so much for bearing with us while we fix this.

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    Norman Lowe

    I'm getting the same problem. Luminar will no longer start at all due to these errors.

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    Uwe Junker

    i have the same Problem. I hope, a new update can be solved this problem

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  • Avatar
    Uwe Junker

    after installing the Luminar fix, all is ok. 

    Thanks for the quick work

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    Gary Archer

    Same here after putting updates o n can't open program.

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    Wesley Crawford

    Update. Skylum advises me to delete all registry files using cleaner that related to the program. I did this and opened the link that contained the so called fix. I just wasted 15 minutes because the situation is exactly the same! Back to you Skylum!!!!!!

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    Julia Kot

    Hey guys,

    In this case please do the following:

    1) Uninstall the app and clear your registry. You can do that in CCleaner, it's free.

    2) Delete the Luminar 2018 folder in the Program Files/Skylum directory.

    3) Restart your PC.

    4) Install Luminar 2018 again.

    Please use this link to download Luminar 2018

     

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    Norman Lowe

    I has already tried exactly the above "fix" before reporting the problem here - it did not work!

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    Luis Castanheira

    Had the same issue and used the suggested fix, which worked for me. Was lucky to notice this thread as i didn't see the fix communication elsewhere.

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    Julia Kot

    Hi Norman,

    Please note that it is important to clean the registry and download the hotfix version from this link

    Please confirm you did that.

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  • Avatar
    Wesley Crawford
    • Edited

    I reinstalled Luminar using the link from a previous provided by Julia Kot and if the latest version is 1.2.0 (1873) then the update has been successful.

    Can anyone confirm the latest version please?

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    Norman Lowe

    The fix version is 1.2.0.1873 and it's working for me now.

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    s w

    I can not download the fix Version. I get the error:

    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>E00E449252A69EB2</RequestId>
    <HostId>
    1JCC2C1ejdEcmSTiCQ58uQOsaduk2IM4OyWu2dlVMspkpg6Z0EGSy65HdpMPmhsKeCdOGB1MmGk=
    </HostId>
    </Error>
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    Angela Andrieux

    Hi S W,

    1. Uninstall Luminar and clear your registry using CCleaner. You can download it here: https://www.ccleaner.com/ccleaner

    2. Reinstall Luminar using this installation file

    Please let us know how it goes.

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    Mark Straw

    I also had this issue with this update. I had to completely uninstall and use the - Luminar2018_Win_fix.exe - fix. 

    It worked.. I am however now seriously sceptical about installing new Luminar updates. 

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