OpenGL 3.3 error after installing Update

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Bruce MacPhail

• April 13, 2018 01:31

Read the other posts and I get this error as well, even though I can see previews below it won't load the main screen in the center.

 I checked my system and its using OpenGL version 4.2, so I don't understand the problem.

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  Julia Kot Kot

  • April 13, 2018 08:29

  Hi Bruce,

  The new version of Luminar 2018 requires at least OpenGL 3.3 for a smooth performance. 

   

  While we're looking for a solution you can install a previous version of Luminar 2018 that works fine with older OpenGL libraries. Click here to download.
  
  

  Also, there is a workaround to fix this issue. You can check it here.

   

   

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  Bruce MacPhail

  • April 13, 2018 12:07
  • Edited

  As you saw in my original I already have OpenGL 4.2. The work around is for people with integrated graphics when they should have had a different setting for seperate graphics cards checked. BTW I am using Windows 7

   The workaround didn't fix the problem.

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  Julia Kot Kot

  • April 13, 2018 14:14

   please send us your Luminar 2018 log files.

  Open your file manager and paste the following path: %appdata%\Luminar 2018

  Right-click on the 'mipl' folder -> Add to Archive.

  

  Copy a compressed zip file and send it to us.

  Thank you in advance!

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  Steve Cooper

  • May 19, 2018 20:40

  I am having the same problem with a Sony VAIO laptop using an external monitor along with the internal display. I have an Intel Graphics and Media control panel. Please advise, as I don't have settings fo0r a Nvidia Control panel. Installing the older version did not fix the problem either. Please help!

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  Mariia Divavina

  • May 20, 2018 09:03

  Hi Steve!

  We would appreciated if you can send us two files:

  1) The system information of your PC

  To open the System Information, do the following:
  
  1. Open the Start menu.
  
  2. Search for msinfo32 or System Information and press Enter. See the screenshot:

  1. 

  3. Click on File > Export.

  4. Browse the location to save the file.

  5. Enter a descriptive name and click Save to complete the task.

  The report should be saved as a text file that you can open with any text viewer.

   

  2) Your Luminar 2018 log files

  Open your file manager and paste the following path: %appdata%\Luminar 2018

  Right-click on the 'mipl' folder -> Add to Archive.

  

  Copy a compressed zip file and send it to us.

  Thank you in advance!

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