OpenGL 3.3 error after installing Update

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5 comments

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    Julia Kot Kot

    Hi Bruce,

    The new version of Luminar 2018 requires at least OpenGL 3.3 for a smooth performance. 

     
    While we're looking for a solution you can install a previous version of Luminar 2018 that works fine with older OpenGL libraries. Click here to download.

    Also, there is a workaround to fix this issue. You can check it here.
     
     
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    Bruce MacPhail

    As you saw in my original I already have OpenGL 4.2. The work around is for people with integrated graphics when they should have had a different setting for seperate graphics cards checked. BTW I am using Windows 7

     The workaround didn't fix the problem.

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    Julia Kot Kot

     please send us your Luminar 2018 log files.

    Open your file manager and paste the following path: %appdata%\Luminar 2018

    Right-click on the 'mipl' folder -> Add to Archive.

    Copy a compressed zip file and send it to us.

    Thank you in advance!

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    Steve Cooper

    I am having the same problem with a Sony VAIO laptop using an external monitor along with the internal display. I have an Intel Graphics and Media control panel. Please advise, as I don't have settings fo0r a Nvidia Control panel. Installing the older version did not fix the problem either. Please help!

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    Mariia Divavina

    Hi Steve!

    We would appreciated if you can send us two files:

    1) The system information of your PC

    To open the System Information, do the following:

    1. Open the Start menu.

    2. Search for msinfo32 or System Information and press Enter. See the screenshot:

    3. Click on File > Export.

    4. Browse the location to save the file.

    5. Enter a descriptive name and click Save to complete the task.

    The report should be saved as a text file that you can open with any text viewer.

     

    2) Your Luminar 2018 log files

    Open your file manager and paste the following path: %appdata%\Luminar 2018

    Right-click on the 'mipl' folder -> Add to Archive.

    Copy a compressed zip file and send it to us.

    Thank you in advance!

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