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    Alina Skylum

    Hi Beji,

    We would appreciate if you send us the system information of your PC.

    To open the System Information, do the following:

    1. Open the Start menu.

    2. Search for msinfo32 or System Information and press Enter. See the screenshot:

    3. Click on File > Export.

    4. Browse the location to save the file.

    5. Enter a descriptive name and click Save to complete the task.

    The report should be saved as a text file that you can open with any text viewer.

     

    Also, see if you can provide us with an error log following the instruction below.

    1. Right click on This PC (My Computer) > choose Manage

    2. In left part of the window (Computer Management) open Event Viewer > Windows Logs > Application >

    3. In the list that opens find the last two entries "Application Error" and ".NET Runtime." Select them and in the right part of it choose Save Selected Events.

    Then send us these events files.

    Please send this info to support@skylum.com. Will get it sorted. 

    Thanks in advance!

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