Jupiter Crashes on use of Dodge & Burn

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6 comments

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    Alina Skylum

    Hi Robert,

    What camera model is your Nikon NEF file from?

    How much RAM does your iMac have?

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    Robert Walker

    Camera is a D600 and I've got 16 GB of RAM.

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    David Tillett

    I have also had a couple of crashes when testing out Dodge and Burn, and when it does work the changes lag someway behind the brush.

    Files are Olympus Raw files from OMD EM5 Mk 2, running on latest  21.5 inch iMac with 32 Gbyte of RAM and using SSD for application and source of file.

    Being cautious I took a copy of the previous version of Luminar before the upgrade so I was able to have both pre and post upgrade versions running and working on the same image to compare the performance.

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    Ric Aarssen

    In addition to the Doge and Burn I have had crashes just using the ROTATE in the transform tab of develop?

    Any corrections for this?

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    Julia Kot

    Hi guys, 

    We would appreciate if you provide us with a crash report:

    1. Open the Finder

    2. Go to the Menu Bar and open the "Go" menu.

    3. Select the entry: "Go to Folder..."

    4. Enter the following path: ~/Library/Logs/DiagnosticReports

    5. Find the most recent files whose names start with "Luminar 2018" 

    Please send this info to support@skylum.com 

    As I get it the crash happens when you use Dodge and Burn filter. 

    Thank you for cooperation. 

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    David Tillett

    Hi Julia,

    Had some more crashes that were not during use of dodge and burn.

    I had already sent the crash reports to support and have been given access to a test build to see if that resolves the crashes.

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