Luminar 2018 update error
hello,
i have a problem with the new Luminar 2018 update. The download ist ok an the intall also.
After start button i see an error screen...take a look in the attachement
I can´t start Luminar
best regards
UweJ
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Hi Uwe,
We would appreciate if you send us the system information of your PC.
To open the System Information, do the following:
1. Open the Start menu.
2. Search for msinfo32 or System Information and press Enter. See the screenshot:3. Click on File > Export.
4. Browse the location to save the file.
5. Enter a descriptive name and click Save to complete the task.
The report should be saved as a text file that you can open with any text viewer.
Also, see if you can provide us with an error log following the instruction below.
1. Right click on This PC (My Computer) > choose Manage
2. In left part of the window (Computer Management) open Event Viewer > Windows Logs > Application >
3. In the list that opens find the last two entries "Application Error" and ".NET Runtime." Select them and in the right part of it choose Save Selected Events.
Then send us these events files.
Please send this info to support@skylum.com. Will get it sorted.
Thanks in advance!
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Hi J.C.,
Please follow the instructions above and send your computer info to support@skylum.com. Thank you!
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Hi Angela.
i´ve send the information to support@sky......
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Hi Frank,
1. Uninstall Luminar and clear your registry using CCleaner. You can download it here: https://www.ccleaner.com/ccleaner
2. Reinstall Luminar using this installation file
Let us know if you have any questions!
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Hi J.C.,
I'm sorry to hear that.
First of all, we need to make sure you're up to date with all Microsoft libraries:
Here's a link to Visual C++ 2015
It's better to have C++ 2013 installed as well
If Visual C++ says it is already installed, choose "Repair" option to make sure it is installed correctly.
All links should lead to official Microsoft resources. It's also recommended to reinstall Luminar 2018 after that and restart your PC.
Try to install Luminar 2018 as an administrator (Right click on the install file -> Launch as an Administrator).
Here's a link to an installation file, just in case.
In case Luminar 2018 still doesn't start you can try to download an archive file with pre-installed Luminar 2018 here
Please do the following:
1) Go to your Program Files folder (C:\Program Files) and unzip the downloaded file:
2) Go to the Luminar folder and find Luminar2018.exe file in there.
3) Right click on that file -> Send to -> Desktop (Shortcut)
4) Go to your Desktop and launch Luminar 2018.
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Thanks very much for the advise as mentioned in the above post. After going backwards & forwards with Luminar Support, downloading & installing several hotfixes to no avail. Still waiting on them to respond to a e-mail I send 60 hours ago for the umpteen time, I finally got my Luminar 2018 update to work. I uninstalled Luminar 2018, downloaded CCleaner, cleared my registry, downloaded Luminar 2018 from the above site provided, installed this and WOW, it worked. Thank You very Much!!!
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