Luminar Install Problem
I open Luminar this morning, said update was available. I pressed the install button. I get the attached message. I don't how many times it appears, each time"develoAdjustmentSubLayer" changes to a different name.
-
It appears 60 times, I counted them as I clicked through. Now I just use Task Manager to close the mess. Hopefully they have a solution soon as they cannot expect everyone to clean the registry, uninstall the program, delete directories, basically wipe all traces from the system and then try a reinstall. I just did, didn't work. I reinstalled the very first release, which does work and will try to update from there.
-
Hi Larry and Tom,
We would appreciate if you send us the system information of your PC.
To open the System Information, do the following:
1. Open the Start menu.
2. Search for msinfo32 or System Information and press Enter. See the screenshot:3. Click on File > Export.
4. Browse the location to save the file.
5. Enter a descriptive name and click Save to complete the task.
The report should be saved as a text file that you can open with any text viewer.
Also, see if you can provide us with an error log following the instruction below.
1. Right click on This PC (My Computer) > choose Manage
2. In left part of the window (Computer Management) open Event Viewer > Windows Logs > Application >
3. In the list that opens find the last two entries "Application Error" and ".NET Runtime." Select them and in the right part of it choose Save Selected Events.
Then send us these events files.
Please send this info to support@skylum.com. Will get it sorted.
Thanks in advance!
-
-
My System if it helps
Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LARRYTOSHIBA
System Manufacturer TOSHIBA
System Model Satellite C55-B
System Type x64-based PC
System SKU PSCMLU
Processor Intel(R) Pentium(R) CPU N3530 @ 2.16GHz, 2159 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date TOSHIBA 5.10, 8/10/2015
SMBIOS Version 2.8
Embedded Controller Version 5.10
BIOS Mode UEFI
BaseBoard Manufacturer TOSHIBA
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.16299.371"
User Name LarryToshiba\Larry
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 4.69 GB
Total Virtual Memory 9.14 GB
Available Virtual Memory 5.72 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes[Hardware Resources]
-
Hi Larry - Please be sure to send your computer info to support@skylum.com. Thank you!
-
Hi John. We apologize for the inconveniences. Please contact us via https://skylum.com/support and we will be happy to help you get it to work.
Please sign in to leave a comment.
Comments
10 comments