Luminar Install Problem

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10 comments

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    Tom Wallach

    It appears 60 times, I counted them as I clicked through.  Now I just use Task Manager to close the mess.  Hopefully they have a solution soon as they cannot expect everyone to clean the registry, uninstall the program, delete directories, basically wipe all traces from the system and then try a reinstall.  I just did, didn't work.  I reinstalled the very first release, which does work and will try to update from there.

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    gary kyes

    I get the same message.

     

     

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    Angela Andrieux

    Hi Larry and Tom,

    We would appreciate if you send us the system information of your PC.

    To open the System Information, do the following:

    1. Open the Start menu.

    2. Search for msinfo32 or System Information and press Enter. See the screenshot:

    3. Click on File > Export.

    4. Browse the location to save the file.

    5. Enter a descriptive name and click Save to complete the task.

    The report should be saved as a text file that you can open with any text viewer.

     

    Also, see if you can provide us with an error log following the instruction below.

    1. Right click on This PC (My Computer) > choose Manage

    2. In left part of the window (Computer Management) open Event Viewer > Windows Logs > Application >

    3. In the list that opens find the last two entries "Application Error" and ".NET Runtime." Select them and in the right part of it choose Save Selected Events.

    Then send us these events files.

    Please send this info to support@skylum.com. Will get it sorted. 

    Thanks in advance!

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  • Avatar
    LARRY FITZPATRICK

    My System if it helps


    Item Value
    OS Name Microsoft Windows 10 Home
    Version 10.0.16299 Build 16299
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name LARRYTOSHIBA
    System Manufacturer TOSHIBA
    System Model Satellite C55-B
    System Type x64-based PC
    System SKU PSCMLU
    Processor Intel(R) Pentium(R) CPU N3530 @ 2.16GHz, 2159 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date TOSHIBA 5.10, 8/10/2015
    SMBIOS Version 2.8
    Embedded Controller Version 5.10
    BIOS Mode UEFI
    BaseBoard Manufacturer TOSHIBA
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Mobile
    Secure Boot State Off
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "10.0.16299.371"
    User Name LarryToshiba\Larry
    Time Zone Eastern Daylight Time
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 7.89 GB
    Available Physical Memory 4.69 GB
    Total Virtual Memory 9.14 GB
    Available Virtual Memory 5.72 GB
    Page File Space 1.25 GB
    Page File C:\pagefile.sys
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes

    [Hardware Resources]

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    Jens Roedel

    Exactly the same mess here, after update Luminar did't work anymore. I roll back now to Nov '17 Version and this works

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    Tom Wallach

    I’ve sent all those files already, check your email.  If unable to locate them I’ll resend.

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    Angela Andrieux

    Hi Larry - Please be sure to send your computer info to support@skylum.com. Thank you!

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    Angela Andrieux

    Thanks, Tom. Our team will be in touch.

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    John Wright

    I managed to install Luminar 3 on Lap Top.  But every time I try to install on desk top.  I get a database error.  I have tried to install it over 10 times with no. Luck. I can't get it to open.  I am about ready to give up on Skylum software.

     

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    Terry Rogers

    Hi John. We apologize for the inconveniences. Please contact us via https://skylum.com/support and we will be happy to help you get it to work.

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