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7 comments

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    Julia Kot Kot

    Hi Tom,

    Please drop a message to support@skylum.com. We'll provide you with the download link shortly. 

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    Peter Nowlan

    I downloaded the update - now I can't open the program. All I get is a series of error messages reference the dll files for all the filters

     

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    Julia Kot Kot

    Hi Peter,

    We would appreciate if you send us the system information of your PC.

    To open the System Information, do the following:

    1. Open the Start menu.

    2. Search for msinfo32 or System Information and press Enter. See the screenshot:

    3. Click on File > Export.

    4. Browse the location to save the file.

    5. Enter a descriptive name and click Save to complete the task.

    The report should be saved as a text file that you can open with any text viewer.

    Please send this info to support@skylum.com

    Thanks in advance!

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    David Larsen

    The sysinfo.txt file is so large that my email program won;t send it. Is there another way to get it to support?

     

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    David Larsen

    I set up a DropBox folder for the sysinfo.txt file. and included the link in my email. Hopefully that will work.

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    Angela Andrieux

    Hi David - You can use wetransfer.com to upload and send us the sysinfo.txt file and then send us the link at support@skylum.com

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    Angela Andrieux

    Dropbox works well, too. Thank you!

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