Does not start up

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4 comments

  • Avatar
    Konstantin Zolo

    Hi Johan,

    First of all, we need to make sure you're up to date with all Microsoft libraries:

    Download NET Framework 4.6.1: https://www.microsoft.com/en-US/download/details.aspx?id=49982

    Here's a link to Visual C++ 2015 https://www.microsoft.com/en-us/download/details.aspx?id=48145 

    It's better to have C++ 2013 installed as well: https://www.microsoft.com/en-us/download/details.aspx?id=40784 

    VCredist: https://www.microsoft.com/en-us/search/result.aspx?q=vcredist_x64 

    If Visual C++ says it is already installed, choose "Repair" option to make sure it is installed correctly. 

    All links should lead to official Microsoft resources. It's also recommended to reinstall Aurora HDR  2018 after that and restart your PC.

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    Johan Bergenstråhle

    Thank you for the answer, but I am sad to say that it thoesn´t help with all the installations. It´s still the same problem.

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    Johan Bergenstråhle

    Now I give up. I'll fix my photos with other programs until you email me that you've a solution on my problems. Until then, I wish you a pleasant time.

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    Julia Kot

    Hi Johan,

    I totally understand your frustration here.

    We'll be glad to help you here, but we need more info in order to investigate this issue. 

    We would appreciate if you send us a screenshot with information about your PC.

    On Windows 7 or 8 click on "Start", then right-click the Computer shortcut and select Properties, from the Start menu or from most places where you see the Computer shortcut. Some options how to make a screenshot on Windows 7 or 8 can be found here

    On Windows 10 right click on "Start Menu" and click on "System" in pop-up menu to open "System" window. Press the “Windows logo key + PrtScn” and the screenshot will appear as a file in a folder entitled “Screenshots”, inside your default “Pictures” folder. 

    We would highly appreciate if you can send us your original file(s). You can upload the file to WeTransfer & send us a shared download link.

    Please specify which steps preceded the crash so that we can reproduce this issue on our side.

    See if you can provide us with an error log following the instruction below.

    1. Right click on This PC (My Computer) > choose Manage

    2. In left part of the window (Computer Management) open Event Viewer > Windows Logs > Application >

    3. In the list that opens find the last two entries "Application Error" and ".NET Runtime." Select them and in the right part of it choose Save Selected Events.

     

    Please send us all this info to support@skylum.com

     

    Thank you in advance!

     

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