Does not start up
First of all, I apologize for my bad English.
I wrote on your FB page and was referred here. I wrote this;
Aurora HDR 2018........
I choose 3 pictures. I click on "Create HDR". After a while, a box will appear indicating that the program did not work properly. The program closes and you will be notified if there is any solution to the problem.
How do I get around this error?
I have done what I was asked to do but it has not improved. The program comes to the same place and then dies. What am I doing now?
/ Johan
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Hi Johan,
First of all, we need to make sure you're up to date with all Microsoft libraries:Download NET Framework 4.6.1: https://www.microsoft.com/en-US/download/details.aspx?id=49982
Here's a link to Visual C++ 2015 https://www.microsoft.com/en-us/download/details.aspx?id=48145
It's better to have C++ 2013 installed as well: https://www.microsoft.com/en-us/download/details.aspx?id=40784
VCredist: https://www.microsoft.com/en-us/search/result.aspx?q=vcredist_x64
If Visual C++ says it is already installed, choose "Repair" option to make sure it is installed correctly.
All links should lead to official Microsoft resources. It's also recommended to reinstall Aurora HDR 2018 after that and restart your PC.
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Hi Johan,
I totally understand your frustration here.
We'll be glad to help you here, but we need more info in order to investigate this issue.
We would appreciate if you send us a screenshot with information about your PC.
On Windows 7 or 8 click on "Start", then right-click the Computer shortcut and select Properties, from the Start menu or from most places where you see the Computer shortcut. Some options how to make a screenshot on Windows 7 or 8 can be found here
On Windows 10 right click on "Start Menu" and click on "System" in pop-up menu to open "System" window. Press the “Windows logo key + PrtScn” and the screenshot will appear as a file in a folder entitled “Screenshots”, inside your default “Pictures” folder.
We would highly appreciate if you can send us your original file(s). You can upload the file to WeTransfer & send us a shared download link.
Please specify which steps preceded the crash so that we can reproduce this issue on our side.
See if you can provide us with an error log following the instruction below.
1. Right click on This PC (My Computer) > choose Manage
2. In left part of the window (Computer Management) open Event Viewer > Windows Logs > Application >
3. In the list that opens find the last two entries "Application Error" and ".NET Runtime." Select them and in the right part of it choose Save Selected Events.
Please send us all this info to support@skylum.com
Thank you in advance!
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